Results-driven laboratory manager with expertise in team leadership, operations management, and project oversight. Proven track record in enhancing staff training and spearheading quality initiatives to improve patient care and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager of Laboratory Services
New York Presbyterian
506 6th St, Brooklyn, NY 11215
12.2021 - Current
Supervised staff and processes within chemistry, immunology, and point-of-care testing departments to maintain high standards of testing and patient care.
Oversaw multiple concurrent projects focused on new instrument validation, process innovation, and deployment strategies. Led training sessions for clinical teams to ensure effective implementation and usage of new instruments.
Managed HR-related matters and compliance for a team of 60 employees in a unionized workplace, fostering a collaborative environment.
Managed the development and implementation of training strategies for supervisors to foster leadership growth.
Engaged with hospital administration, physician leadership, and nursing leadership to strengthen interdisciplinary relationships and support clinical initiatives.
Collaborated with stakeholders to identify clinical needs and crafted actionable plans to ensure operational and financial stability of the hospital.
Oversees quality metrics for the department including performing, managing, and providing investigation and corrective ation for proficiency testing, quality control performance, IQCP, and significant events.
Oversaw integration of emergency protocols for specimen routing, coordinating with clinical teams to identify viable options when laboratory services were unavailable.
Supervisor For Laboratory Services
New York Presbyterian Brooklyn Methodist Hospital
506 6th St, Brooklyn, NY 11215
01.2021 - 12.2021
Managed laboratory operations for infusion center, focusing on timely execution of stat hematology and chemistry tests to support patient care.
Collaborated with clinical director to validate new instrumentation and operational procedures, enhancing overall operational efficiency.
Implemented training programs and oversaw personal development in technical and operational procedures.
Oversaw coordination of regulatory inspection responses, ensuring alignment with New York State Department of Health and CAP requirements.
Performed LIS validation and rule building utilizing Cerner Millennium and Data innovations middleware.
Chief Laboratory Technologist
New York Presbyterian
525 E 68th St, New York, NY 10065
03.2020 - 01.2021
Directed automated chemistry and immunology testing operations, ensuring adherence to quality standards.
Designed and implemented competency procedures to uphold regulatory requirements and enhance staff training effectiveness for a team of over 20 personnel.
Conducted and coordinated biannual verification testing for 6 Siemens XPT, 3 Siemens Centaur, and 3 Roche E411 instruments, ensuring compliance with quality standards.
Conducted thorough investigations and implemented corrective measures alongside clinical leadership to address failed proficiency testing and significant events.
Medical Laboratory Technologist
New York Presbyterian
525 E 68th St, New York, NY 10065525
06.2014 - 04.2020
Supported clinical staff in executing bone marrow procedures by producing slides and verifying marrow quality and conducted special staining.
Executed comprehensive bone marrow, peripheral blood, and body fluid to facilitate accurate pathology evaluations.
Conducted automated chemistry, immunological, Special Coagulation, hematology, and urinalysis testing including comprehensive quality control and troubleshooting.
Education
Master of Arts - Health Administration
Ashford University
San Diego, CA
04-2020
Bachelor of Science - Medical Laboratory Science
Marist College
Poughkeepsie, NY
04-2013
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Staff management
Documentation and reporting
Relationship building
Operations management
Project management
Staff development
Certification
Licensed Medical Laboratory Technologist ASCP(NYS) - 2014
Laboratory Support Services Manager at Saint Francis Hospital/ St. Mary's HospitalLaboratory Support Services Manager at Saint Francis Hospital/ St. Mary's Hospital
Manager Laboratory Services (Industrial Metrology) at Botswana Bureau of StandardsManager Laboratory Services (Industrial Metrology) at Botswana Bureau of Standards