Anthony L. Braswell
Greensboro,NC
Summary
Organized and proactive candidate that thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Contract Change and Reinstatement Specialist
Lincoln Financial Group
05.2008 - 08.2023
- LOMA designations (current and may obtain additional designations): LOMA 281 & FMLA Level 1
- Process client requests for policy changes, including:
- Reinstatements
- Complex policy changes
- System corrections
- Accounting for transactions related to the different processes
- Performed research for client escalations
- Met customer needs through problem resolution
- Documented changes on the appropriate systems
- Participated in multiple projects for the team
- Viatical Settlement reviewing and processing
- Assisted other departments with work when needed
- Enterprise Project Team
- Provide customer service to clients, agents, and agent representatives through incoming calls for the Enterprise Project Team
- Perform research to respond to customer inquiries
- Meet customer needs through problem resolution
- Process Illustrations for customer inquiries
- Document customer interactions in the appropriate systems
- Subject matter expert for escalated client service issues or concerns to our senior team
- Excel at working independently on complex requests and projects
- Written Communications Team
- Researching and communicating vie mail, email and fax with owners, agents, and any authorized parties regarding: Jefferson Pilot/Lincoln Financial Group Fixed Life, LLT Products, and Caps/Aetna Policies
- Customer Contact Professional/Call Center
- Communicating internally and externally with owners, agents, and any authorized parties regarding: Jefferson Pilot/Lincoln Financial Group Fixed Life, LLT Products, 1035 Calls, Illustration Calls & Caps/Aetna Policies
- Money Guard Policies
- Answering questions, providing any additional assistance while reviewing policies with authorized parties
- Processing and requesting changes, updates and any additional inquiries that may require research with a prompt follow up
- Processing requests that may require email, mail, or fax to authorized parties.
Customer Service Sales Representative
Bank of America
03.2007 - 05.2008
- Committed to assisting customers with questions regarding home equity line of credit accounts
- Consulted customers with funds and balance transfer transactions
- Processed and entered data for new home equity lines of credit, credit line increases, and fixed rate loan options
- Received sales incentives for making a specified number of sales within a period
Customer Service Agent
NCO Tele-services
07.2006 - 02.2007
- Located packages, scheduled parcel pickups, and provided additional information for UPS customers and UPS account holders
- Contacted parcel centers and was a liaison for customers in the event of extreme circumstances to secure the delivery of packages
Customer Service/Sales Agent
Citi Corporation Credit Services
01.2005 - 07.2006
- Provided assistance with Citi Card and Sears customers in regards to account status and inquiries
- Presented additional services that improved customer accounts
- Received sales incentives for making a specified amount of sales within a period of time
Customer Service Agent/Call floor Mentor
APAC Tele
09.2000 - 01.2005
- Coordinated parcel pickups and provided additional information for UPS customers
- Facilitated other customer service agents with UPS inquiries
Education
Mass Communications/Broadcast
Guilford Technical Community College
2003
Diploma - undefined
Lucy Ragsdale High School
1999
Skills
- Research and archive work for internal and external customers
- Inventory Control
- Help Desk/Subject Matter Expert
- Operating Systems
- Troubleshooting
- Microsoft Windows
- Excellent communication and writing/typing skills
- Financial Transactions
- Client Correspondence
- Daily Workflows
- Public Presentations
Timeline
Contract Change and Reinstatement Specialist
Lincoln Financial Group
05.2008 - 08.2023
Customer Service Sales Representative
Bank of America
03.2007 - 05.2008
Customer Service Agent
NCO Tele-services
07.2006 - 02.2007
Customer Service/Sales Agent
Citi Corporation Credit Services
01.2005 - 07.2006
Customer Service Agent/Call floor Mentor
APAC Tele
09.2000 - 01.2005
Mass Communications/Broadcast
Guilford Technical Community College
Diploma - undefined
Lucy Ragsdale High School