Highly accomplished professional with a background in HR & Payroll, Marketing, and Program Eligibility. Skilled collaborator, Results-driven, and Adaptable learner. Proficient in Microsoft programs, payroll processing, customer service, and more. I have 10 years of experience in HR and Payroll Management.
Overview
22
22
years of professional experience
Work History
HR Payroll & Marketing
Trinity Hair Solutions
03.2013 - Current
Conduct audits, Prepare paychecks, Process data & Tax info
Also maintain & update all social media platforms daily.
Updated HR database with new employee information, changes in benefits, and other details.
Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
Managed payroll and timekeeping to track hours and accurately pay employees.
Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Oversaw hiring, staffing, and labor law compliance.
Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Improved office efficiency by effectively managing internal communications and correspondence.
Advocated for staff members, helping to identify and resolve conflicts.
Completed human resource operational requirements by scheduling and assigning employees.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Developed and monitored employee recognition programs.
Program Eligibility Specialist
1603 Edison
09.2007 - 10.2012
Interview clients to gather & obtain info necessary to determine eligibility for the SNAP and Family Medicaid programs
Interpret & apply federal & state policies, procedures, & guidelines in processing eligibility for the SNAP & Family Medicaid programs through their eligibility system
Gather, analyze, & organize data to compile written & oral reports
Provide technical assistance to staff by interpreting policies and regulations
Troubleshoot for problem areas within case actions updated in mainframe
Also prepare & attend fair hearings for office cases
Processing Recertifications, Semi-Annual reports, Midpoints, Changes, Reevaluations on Arkids, Family Planning, Tea Med, TEA
Processing overpayments/underpayments, working with fraud unit and investigators, QA compliance
Works daily with ANSWER, Mainframe, OCSE, SOLQ, Share and all inclusive programs within these units
Reason for Leaving: Medical reasons.
Residential Manager
Pathfinders Incorporated
11.2005 - 06.2009
Overseeing a 14-unit complex for the Physically Disabled
Ensure safety of all clients, supervise compliance of company policy for clients and staff
Reason for Leaving: Contract ended.
Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
Conducted property move-ins, move-outs and walk-through inspections.
Managed, scheduled and determined workload for 14-member property management team.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Conducted regular inspections of both interior and exterior of properties for damage.
Communicated effectively with owners, residents, and on-site associates.
Case Manager & Supervisor
Birch Tree Communities
03.2002 - 06.2006
Manage the caseload of Individual Clients, daily documentation by computer, facilitated transportation for clients, assisted with activities, taught clients activity of Daily Living Skills, assisted with supervision of client field trips
Supervise staff of 10-25 employees in evenings, overnight, and/or weekends as needed
Supervise compliance of staff and clients daily and report to Branch Manager
Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
Facilitated individual and group sessions to promote positive behavior change for clients.
Monitored clients' progress and tracked client services to provide crisis interventions.
Utilized trauma-informed approach to promote healing and empowerment for clients.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Monitored program performance and outcomes for successful delivery of services.
LPN
Conway Human Development Center
08.2002 - 09.2002
Cared for wounds, provided treatments, and assisted with procedures.
Documented accurate and complete patient information to address patient problems and expected outcomes.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Used aseptic techniques to provide sterilized wound care and dressing applications.
Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Delivered updates in patient status to charge nurse, recording changes in medical records.
Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
Administered medications and injections to patients.
Monitored patient health conditions to report changes to assigned physician.
Developed and implemented individualized patient care plans.
Education
High School Diploma -
Malvern High School
Malvern, AR
LPN Certification - Practical Nursing
Ouachita Technical College
Malvern, AR
None - Business Administration And Management
University of Central Arkansas
Conway, AR
Skills
55-60 words/minute 10,000 kph
Supervisory Experience
Remote Experience
Proficient in Microsoft programs
Payroll Processing/Payroll Compliance
Customer Service Proficient
Logistics And Dispatch Proficient
HR Support & Management
Accurate Bookkeeping
Onboarding
Kronos/HRIS efficient
Networking and Partnership Development
Accomplishments
Supervised team of 25 staff members.
Collaborated with team of 10 in the development of New HR-related policy.
Maintained 90% accuracy in Payroll Processing
Contributed to multiple cost-saving endeavors.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Teacher's Assistant (Co Op Placement) at Holy Trinity Catholic High School Hair/AestheticsTeacher's Assistant (Co Op Placement) at Holy Trinity Catholic High School Hair/Aesthetics