Rachel Sherohman
Blaine,MN
Summary
I am dedicated to crafting positive experiences and building effective relationships through sales, customer service, and strong interpersonal skills.
Maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
10
10
years of professional experience
Work History
Cosmetologist
Hair Trinity
08.2013 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Increased revenue through effective customer service and inventory management.
- Utilized best practices theory when selecting vendors and products.
- Upheld 24-hour response time to service requests.
Cosmetologist
Fantastic Sams Cut & Color
08.2014 - 11.2015
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Evaluated employee performance through close observation and performance rubrics.
- Trained salon staff in traditional and innovative haircutting techniques and salon management.
- Trained new cosmetologists on makeup and skincare products and techniques.
- Increased revenue through effective customer service and inventory management.
Education
Cosmetology
Aveda Institute
Minneapolis, MN04.2008
High School Diploma -
Coon Rapids High School
Coon Rapids, MN06.2006
Skills
- Sales Expertise
- Intake Forms
- Selling and Upselling
- Social Skills
- Administrative Duties
- Salon Management
- Payment Processing Expertise
- Client Satisfaction
- Clear Communication
- Supply Monitoring
- Desktop and Laptop Computers
Timeline
Cosmetologist
Fantastic Sams Cut & Color
08.2014 - 11.2015
Cosmetologist
Hair Trinity
08.2013 - Current
Cosmetology
Aveda Institute
High School Diploma -
Coon Rapids High School