Anthony M. Freire
San Antonio,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bingo Cashier/Floor Runner
Circus Bingo
09.2020 - Current
- Field inquiries from new guests pertaining to game rules or procedures, ensuring a positive first-time experience and fostering a sense of inclusion. Promoting a welcoming environment for all patrons through friendly interactions and attentive assistance.
- Ensure smooth transactions for players by proficiently handling cash, checks, and credit card payments.
- Enhance customer satisfaction by providing efficient and accurate cashier services during Bingo games.
- Provide support in maintaining a clean, organized work area that facilitated an enjoyable experience for both customers and staff members.
- Assist management with daily sales reports, contributing to informed decision-making processes for improved profitability.
- Contribute to streamlined operations by supporting the setup, distribution, and collection of Bingo materials.
- Demonstrate unwavering attention-to-detail when reconciling end-of-shift monetary balances as well as validating winning cards presented by patrons.
- Ensure timely payouts to winners while adhering to company guidelines and legal regulations governing Bingo games. Adhere to strict financial protocols, ensuring accurate accounting records and compliance with company policies. Quickly and accurately count drawers at start and end of each shift.
- Aide in inventory management, helping maintain appropriate stock levels of Bingo supplies and promotional materials.
- Enforce company standard operating procedures, gaming regulations, and Title 31 compliance. Comply with policies and protocols to maintain transaction accuracy, efficiency and security as well as with gaming commission rules by verifying players' ages.
Tournament Coordinator
TWO Genes Tournament
01.2014 - 09.2020
- Optimized tournament brackets for fair competition, improving overall participant satisfaction and engagement. Maintained accurate records of team rosters/player info/stats throughout the duration of each event.
- Coordinated seamless communication between staff members, volunteers, officials, sponsors, vendors, teams/players through effective channels such as email updates or regular meetings.
- Enhanced tournament experience by effectively coordinating event logistics and schedules. Ensured a safe environment for all attendees by establishing clear safety guidelines and protocols during events.
- Managed budgets and financial reports, ensuring cost-effective use of funds and timely reimbursements to vendors.
- Ensuring all employees and expenses were paid (referee, scorekeepers, door person, gym)
Custmer Service Assitant
HEB Grocery Store
08.2019 - 12.2019
- Assisted customers with packaging their groceries by bagging, loading and unloading groceries into their vehicles.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Maintained clean and organized workspace, contributing to pleasant environment for customers and staff.
Sales Associate
Foot Action
01.2019 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Media Services Assistant
Spurs Sports & Entertainment
10.2018 - 04.2019
- Responsible for collecting the game stats and delivering them to the appropriate radio or television broadcaster assistants and the announcer’s table.
- Responsible for delivering the game stats to the Spurs Bench as well as their opponent’s
- After each game, I collected post-game interviews and transcribed them for the team.
Delivery Specialist
Cavender Toyota
07.2018 - 11.2018
- Detailed vehicles for delivery to the consumer including a thorough explanation of the proper operation of their vehicle features and all documentation and resources available to them.
- Conducted thorough pre-and post-trip inspections of vehicles to guarantee compliance with safety regulations and prevent potential issues on the road.
Brand Associate
Old Navy
01.2018 - 05.2018
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Communicated product information with confidence and educated consumers.
- Handled customer inquiries professionally, providing accurate product information while maintaining a friendly demeanor at all times.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio05-2017
Skills
- Time management proficiency
- Teamwork/Multitasking
- Customer service
- Excel proficient
Certification
- Firefighter I Certification (FF I) - San Antonio College Regional Fire Academy - July 2020
- Firefighter I Certification (FF II) - San Antonio College Regional Fire Academy - July 2020
- Hazardous Materials Awareness and Operations Certification - San Antonio College Regional Fire Academy - July 2020
- Emergency Medical Technician Basic - San Antonio College - December 2020
- EMS Degree Program - EMT Basic Course - San Antonio College - December 2020
Timeline
Bingo Cashier/Floor Runner
Circus Bingo
09.2020 - Current
Custmer Service Assitant
HEB Grocery Store
08.2019 - 12.2019
Sales Associate
Foot Action
01.2019 - 05.2019
Media Services Assistant
Spurs Sports & Entertainment
10.2018 - 04.2019
Delivery Specialist
Cavender Toyota
07.2018 - 11.2018
Brand Associate
Old Navy
01.2018 - 05.2018
Tournament Coordinator
TWO Genes Tournament
01.2014 - 09.2020
- Firefighter I Certification (FF I) - San Antonio College Regional Fire Academy - July 2020
- Firefighter I Certification (FF II) - San Antonio College Regional Fire Academy - July 2020
- Hazardous Materials Awareness and Operations Certification - San Antonio College Regional Fire Academy - July 2020
- Emergency Medical Technician Basic - San Antonio College - December 2020
- EMS Degree Program - EMT Basic Course - San Antonio College - December 2020
High School Diploma -
Thomas Jefferson High School
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