Jeni Keenan
Maricopa,AZ
Summary
A dynamic professional with a proven track record at Harrahs Casino And Resort, excelling in customer service and cash handling. Demonstrated ability to enhance player satisfaction and retention through exceptional service and quick decision-making. Skilled in fostering teamwork and maintaining high standards of professionalism, contributing significantly to operational success.
Overview
20
20
years of professional experience
Work History
Bingo Clerk,runner,cashier,paymaster
Harrahs Casino And Resort
01.2020 - 01.2024
- Enhanced player satisfaction by providing exceptional customer service, addressing questions, and resolving issues in a timely manner.
- Increased player retention by creating personalized interactions with customers during each transaction.
- Trained new team members on procedures and protocols, supporting their integration into the role and fostering teamwork among staff.
- Collaborated with fellow Bingo Clerks to maintain an organized gaming environment and streamlined operations.
- Maintained cleanliness and organization of the gaming area throughout each shift, contributing to an enjoyable playing environment for guests.
- Developed rapport with regular players through friendly interactions, encouraging repeat business and loyalty to the establishment.
- Monitored games in progress to detect any potential irregularities or rule violations, taking appropriate action when necessary.
- Provided backup support to other team members during peak periods or in their absence, demonstrating adaptability and commitment to teamwork.
- Managed cash transactions for the purchase of bingo cards and payouts, ensuring accuracy and proper recordkeeping.
- Coordinated with management regarding scheduling needs or other operational concerns that may impact overall game quality or guest satisfaction levels.
- Promoted a fun atmosphere while adhering to all regulations and guidelines, ensuring a positive experience for all participants.
Count Team Member
Harrahs Casino And Resort
11.2011 - 01.2020
- Managed time effectively under pressure to meet tight deadlines without compromising accuracy or quality of work performed.
- Streamlined workflow by identifying areas for improvement in existing procedures and suggesting viable solutions for implementation.
- Assisted in training new hires, sharing knowledge and best practices to ensure their seamless integration into the team.
- Contributed to the overall success of the organization by meeting daily count goals and completing tasks on schedule.
- Ensured accuracy in counting and recording monetary transactions for the organization''s financial integrity.
- Upheld a high standard of professionalism during interactions with coworkers, supervisors, and other department personnel.
- Demonstrated adaptability by quickly adjusting to changes in processes or procedures while maintaining high-quality results.
- Counted cash and casino chips to accurately reconcile transaction reports.
Food Service Worker
Harrahs Casino And Resort
05.2004 - 11.2011
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Developed and maintained positive relationships with customers to enhance service.
Education
High School Diploma -
Lima Senior High
Lima, OH06.1975
Skills
- Strong Organizational Abilities
- Patience and Tolerance
- Quick Decision Making
- Team player attitude
- Reliability and punctuality
- Professionalism and Courtesy
- Cash handling expertise
- Time management mastery
- Basic math proficiency
- Quick Learner
- Teamwork and Collaboration
- Customer Service
- Time Management
- Reliability
- Money Handling
- Cash Handling
Timeline
Bingo Clerk,runner,cashier,paymaster
Harrahs Casino And Resort
01.2020 - 01.2024
Count Team Member
Harrahs Casino And Resort
11.2011 - 01.2020
Food Service Worker
Harrahs Casino And Resort
05.2004 - 11.2011
High School Diploma -
Lima Senior High
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