To use my cultivated and intrinsic skills to build a successful, growth oriented career. I strive to build strong, lasting connections and consistently educate myself to be more efficient in all professional practices
Overview
12
12
years of professional experience
Work History
Business Development Manager
US Med Equip Inc
Sacramento
03.2025 - Current
Developed strategic partnerships with healthcare providers to enhance service offerings.
Managed client accounts to ensure satisfaction and long-term relationships.
Conducted market research to identify new business opportunities and trends.
Negotiated contracts and agreements with vendors and clients for optimal terms.
Identified potential clients, built relationships, and negotiated contracts.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Identified new customers through pipelining, pre-qualification and territory analysis and management.
Established new customer accounts using negotiation and sales closing abilities.
Fostered long-term partnerships with key industry players to enhance market presence.
Costco Account Manager
Southern Glazer's Wine and Spirits
Sacramento
03.2022 - 03.2025
Managed client relationships to ensure satisfaction and retention.
Coordinated product launches and promotional events across multiple regions.
Developed sales strategies to enhance market presence and competitiveness.
Collaborated with cross-functional teams to streamline processes and increase efficiency.
Monitored industry trends to identify growth opportunities for clients.
Acted as main point of contact in matters relating to client concerns and needs.
Maintained accurate records of all customer interactions in the CRM system.
Analyzed client data and identified opportunities for growth.
Virtual Call Center Manager
AT&T Mobility Sales Corporation
01.2020 - 03.2022
Managed 10 teams of 8 people while maintaining sales goals in 9 separate Key Performance Indicators
Lead skill sharing meetings with employees to enhance sales skills, tools knowledge, and escalation handling techniques.
Analyzed sales goals and employee performance on a daily basis to identify areas of development and individual growth for team members.
Resolved escalated customer issues with effective communication strategies.
Implemented training programs to enhance employee skills and performance.
Monitored call quality and provided feedback for continuous improvement.
Trained and mentored team members on customer service best practices.
Customer Account Manager
AT&T Mobility Sales Corporation
01.2018 - 01.2020
Built and maintained relationships with a large customer base while addressing specific customer account needs and consistently exceeding sales quotas.
Won the AT&T “At Your Service” Award for having 90%+ Customer Satisfaction for Q4 of 2020 and being in the Top 5% of the sales organization.
Awarded with the 2020 AT&T Summit Award for performing in the top 1% of national account managers.
Called upon consistently to train new hires as well as retrain seasoned employees on AT&T Sales, Company policies, procedures, and best practices
Piloted the first official remote workforce program for AT&T successfully; leading to continued expansion of the WFH team.
Area Manager
Burgers and Brew Restaurant
01.2016 - 01.2018
Responsible for maintaining sales and meeting monthly quotas.
Responsible for onboarding and training of staff, building schedules, and disciplinary action up to termination.
Cash handling, retaining vast knowledge of food and beverage safety, as well as adhering to food and safety laws.
Implemented inventory control procedures to minimize waste and manage costs effectively.
Coordinated promotional events to enhance customer engagement and drive sales.
Sales Consultant
AT&T Mobility Corporation
Sacramento
01.2014 - 01.2016
Generated and maintained a recurring customer base of 62 accounts while being measured in 11 different KPI’s.
Created and deployed a cold call sales flow to be used in developing stores which resulted in an increase of 22% additional foot traffic.
Secured a 2,000 cellular tablet contract for a long-haul trucking company by collaborating with the business development team.
Hand selected to take part in Apple Master to learn and disseminate new product information to sales consultants throughout the region
Account maintenance and computer software knowledge
Developed account proposals for business customers to maximize cost savings while assuring their logistical needs were met.