ANTHONY ULYSSES HOLMON
Washington,DC
Summary
Dynamic Concession Manager with a proven track record at SOUL WINGZ CONCESSIONZ, enhancing operational efficiency and boosting profits. Expert in health and safety regulations and adept at fostering teamwork. Achieved significant sales growth through strategic inventory management and exceptional customer service. Skilled in employee training and problem-solving, ensuring high retention and satisfaction rates.
Knowledgeable Concession Manager with proven track record in managing high-volume concession operations. Successfully led teams to improve customer satisfaction and streamline processes. Demonstrated strong leadership and operational management skills.
Professional management expert with extensive experience in overseeing concession operations and driving team success. Known for fostering collaboration and achieving operational excellence. Possesses robust skills in inventory management and customer service, ensuring adaptability in dynamic environments.
Overview
17
17
years of professional experience
Work History
Concessions Manager
Soul Wingz Concessionz
09.2008 - Current
- Developed strong relationships with vendors to negotiate favorable pricing and delivery terms.
- Continuously monitored competitor activity to stay ahead of industry developments, adjusting strategies as necessary for continued growth.
- Stocked and faced concession items.
- Maintained accurate financial records by tracking daily transactions, reconciling cash drawers regularly, and conducting regular audits.
- Organized successful special events at the concession stand to increase brand awareness and drive additional sales opportunities.
- Supervised up to 40 employees during 4 to 6 hour shifts.
- Implemented new processes to streamline daily operations, improving overall efficiency.
- Provided exceptional customer service by promptly addressing concerns and resolving issues to maintain satisfaction levels.
- Ensured compliance with all health and safety regulations, maintaining a clean and safe environment for customers and employees.
- Led staff training initiatives to improve knowledge of best practices in food handling, sanitation, and customer engagement.
- Managed inventory for optimal stock levels, reducing waste and ensuring availability of popular items.
- Coached team members on upselling techniques, resulting in higher average transaction values.
- Inventoried concession items and performed price/cost analysis'.
- Increased stand profit by 300%.
- Coordinated concession team, food preparation, and storeroom operations.
- Improved employee retention rates through effective communication, ongoing feedback mechanisms, and fostering a positive work environment.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
Concession Manager
The Chicken Place
03.2016 - 10.2018
- Improved employee retention rates through effective communication, ongoing feedback mechanisms, and fostering a positive work environment.
- Coached team members on upselling techniques, resulting in higher average transaction values.
- Inventoried concession items and performed price/cost analysis'.
- Managed inventory for optimal stock levels, reducing waste and ensuring availability of popular items.
- Increased concession sales by implementing effective promotional strategies and product placement.
- Achieved cost savings by monitoring expenses closely, identifying areas for improvement, and reallocating resources accordingly.
- Implemented efficient scheduling practices for staff members, minimizing labor costs while maintaining excellent customer service levels.
- Stocked and faced concession items.
Concession Stand Manager
DC Grays Baseball
06.2014 - 08.2018
- Coordinated concession team, food preparation, and storeroom operations.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Recruited hired, and trained new team members, creating a knowledgeable workforce committed to excellent service standards.
- Improved customer satisfaction by implementing efficient procedures for food preparation and service.
- Analyzed and controlled inventory, working with suppliers to secure cost-effective contracts.
Concession Manager
Keep It Kosher
09.2011 - 03.2014
- Improved employee retention rates through effective communication, ongoing feedback mechanisms, and fostering a positive work environment.
- Coached team members on upselling techniques, resulting in higher average transaction values.
- Inventoried concession items and performed price/cost analysis'.
- Managed inventory for optimal stock levels, reducing waste and ensuring availability of popular items.
- Increased concession sales by implementing effective promotional strategies and product placement.
- Achieved cost savings by monitoring expenses closely, identifying areas for improvement, and reallocating resources accordingly.
- Analyzed sales data to identify trends and make informed decisions regarding inventory management and menu offerings.
Concession Supervisor
Levy Restaurants
03.2008 - 09.2010
- Managed inventory effectively to reduce waste and maintain optimal stock levels for smooth concession stand operation.
- Fostered a positive work environment, motivating team members to consistently deliver exceptional guest service experiences.
- Improved employee retention through ongoing coaching, feedback sessions, and providing growth opportunities within the organization.
- Collaborated with other supervisors to develop strategies for improving overall concession stand performance and profitability.
- Maintained accurate financial records, ensuring timely cash deposits and reconciliation of daily sales reports.
Education
GED -
Woodstock Job Corps
Randallstown, MD06-1988
Skills
- Health and safety regulations
- Employee training
- Food safety compliance
- Stock replenishment
- Merchandising
- Volunteer recruitment
- Product merchandising
- Stocking expertise
- Sanitation master
- ServSafe manager certified
- Customer service
- Food prep
- Teamwork and collaboration
- Time management
- Problem-solving
- Reliable and responsible
Accomplishments
To date I believe I set the record for sales at Nationals Park in 2009 when the Boston Red Sox was in town over a 3 day home stand we did over $112K in sales in less than 4 hours each day 1)$36K 2) $34K 3) $33K I can't remember the exact numbers but I am close.
Every location I worked at I was the #1 Concession Supervisor/Manager and I always trained all the new managers and supervisors. At Nationals Park I started at the smallest stand in the stadium with 6 employees on the top floor and when I left I was running the largest most profitable stand on the first floor.
Affiliations
- National Concessions Association
Timeline
Concession Manager
The Chicken Place
03.2016 - 10.2018
Concession Stand Manager
DC Grays Baseball
06.2014 - 08.2018
Concession Manager
Keep It Kosher
09.2011 - 03.2014
Concessions Manager
Soul Wingz Concessionz
09.2008 - Current
Concession Supervisor
Levy Restaurants
03.2008 - 09.2010
GED -
Woodstock Job Corps
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