ANTHONY W. FRANKLIN JR
Account Executive
Carlisle,PA
Summary
Highly motivated Account Executive with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buying experience, and elevating company profile with the target market. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services in addition to creating solutions for customers to drive loyalty, retention, and revenue. Highly adept at training, managing, coaching, and mentoring sales and customer service associates with a talent for interacting with staff at all levels of the organization and the public.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Account Executive
Everything But Stromboli
Lancaster, PA
03.2023 - Current
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Collaborated with internal teams to develop account strategy.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Distributed marketing materials to existing and prospective clients to promote products and services.
- Serviced accounts and proposed new products and services to maximize revenue.
- Managed sales cycle to maintain solid customer base.
- Stayed up-to-date on emerging industry and product standards and trends to revitalize accounts.
- Executed successful sales strategies to convert leads into customers.
- Leveraged CRM to collect, organize and manage sales data and customer information.
Offensive Line Coach
Boiling Springs High School
Boiling Springs, PA
12.2022 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
Senior Sales Associate
Everything But Stromboli
Lancaster, PA
07.2022 - 03.2023
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Generated sales leads and cold called potential customers.
- Developed sales plans to increase market share, customer base and revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Point of contact for convention planning.
Sales Associate
Everything But Stromboli
Lancaster, PA
06.2020 - 07.2022
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by 10%
- Assisted in acquiring Government contracts.
Interim Youth Pastor
Grantham Brethren In Christ
Mechanicsburg, PA
03.2021 - 10.2021
- Planned and conducted worship services, wrote sermons and worked with key church leaders to carry out church mission.
- Oversaw administration and management of all areas of ministry.
- Provided spiritual care through visitation, counseling and prayer.
- Organized and spearheaded community outreach programs, including shadowing and mentor programs focused on helping middle school students plan for college or vocational education opportunities and participate in local civic processes.
- Shared valuable life experiences with youths aged 6th to 12th grade to promote positive self-esteem and improve social skills.
- Oversaw youth ministry budget and tracked all expenses.
- Scheduled and managed teams of youth volunteers
- Raised congregational awareness of needs and contributions of youth to church life and operations
Education
Bachelor of Business Administration - Management
Wilmington University
Wilmington, DE 08.2019 - 12.2022
Skills
Flexible and Adaptable
Public speaking
Sales trends
Problem-solving skills
Exceptional customer service
Adapt to diverse groups
Product promotions
Relationship building
Excellent people skills
Sales expertise
Additional Information
- LEADERSHIP EXPERIENCE Wilmington University Sport Business Club September 2021-Present, Shenandoah University Sport Business Club August 2016- May 2017 Organized MMA event Managed the Harry F. Byrd Jr. School of Business Fall BBQ Shenandoah University Football Team August 2015 – May 2016 Millerville Navigators Leadership team August 2018 - May 2019 COMMUNITY SERVICE New Destiny Fellowship August 2011 – 2019 Reader, Redbud Run Elementary School January – May 2016
Timeline
Account Executive
Everything But Stromboli
03.2023 - Current
Offensive Line Coach
Boiling Springs High School
12.2022 - Current
Senior Sales Associate
Everything But Stromboli
07.2022 - 03.2023
Interim Youth Pastor
Grantham Brethren In Christ
03.2021 - 10.2021
Sales Associate
Everything But Stromboli
06.2020 - 07.2022
Bachelor of Business Administration - Management
Wilmington University
08.2019 - 12.2022