Antione Allen
Houston,TX
Summary
Dedicated and results-driven professional seeking account management position with a forward-thinking company to leverage proven skills in sales, marketing, and relationship building. Demonstrates a strong capacity for improving and maximizing overall business and financial functions through effective communication and collaboration. Committed to professional growth through guidance, training, and advancement opportunities, while contributing to organizational success and exceeding expectations.
Overview
20
20
years of professional experience
Work History
Senior Account Manager
Jack Hilliard
01.2020 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Educated clients on new products or services to increase customer engagement with brand.
- Coordinated efforts across teams to ensure seamless delivery of products and services to 150 clients weekly.
- Mentored multiple junior account management professionals to develop skills and increase company revenue.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning within the organization.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions across West Houston.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
- Achieved or exceeded company-defined sales quotas.
Account Sales Manager
LSI Logistics
07.2012 - 12.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Account Manager
Exterran
09.2004 - 07.2012
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Negotiated prices, terms of sales and service agreements.
- Met existing customers to review current services and expand sales opportunities.
- Quoted prices, credit terms and other bid specifications.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor Of Business Administration - Business Administration And Management
University of Phoenix
Houston, TX05.2002
Skills
- Business Development
- Staff Management
- Expense Control
- Sales Solutions
- Account Management
- Strategic Planning
- Order Management
- Business Negotiation
- Selling Advertising
- Product and Service Sales
- Forecasting Ability
- Customer Satisfaction
- Verbal and Written Communication
- Researching Sales Leads
Timeline
Senior Account Manager
Jack Hilliard
01.2020 - Current
Account Sales Manager
LSI Logistics
07.2012 - 12.2019
Account Manager
Exterran
09.2004 - 07.2012
Bachelor Of Business Administration - Business Administration And Management
University of Phoenix
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