ANTIONEISHA HEARD
West Point,MS
Summary
Dedicated Customer Service Professional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. As well as being very well educated in using POS systems.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
12.2022 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Cashier/Sales Associate
Walmart Neighborhood Market
01.2020 - 10.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Worked closely with front-end staff to assist customers.
Cashier
Love’s Travel Stop
11.2018 - 01.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Cell Phone Sales Representative
Metro PCS
03.2016 - 11.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Associate of Arts -
East Mississippi Community College
Scooba, MS05.2018
High School Diploma -
West Point High School
West Point, MS05.2014
Skills
- Product Knowledge
- Microsoft Office Expertise
- Positive and Professional
- Sales Expertise
- Customer Service
- Multi-Task Management
- Adaptive Team Player
- Problem-Solving Abilities
- Retail Sales Customer Service
- Multiple Payment Processing
Timeline
Customer Service Representative
Teleperformance USA
12.2022 - 10.2023
Cashier/Sales Associate
Walmart Neighborhood Market
01.2020 - 10.2022
Cashier
Love’s Travel Stop
11.2018 - 01.2020
Cell Phone Sales Representative
Metro PCS
03.2016 - 11.2018
Associate of Arts -
East Mississippi Community College
High School Diploma -
West Point High School