Antionette Brown

• Monitored premises to ensure safety and security for personnel and property.
• Conducted regular patrols, identifying and reporting potential hazards or suspicious activities.
• Responded promptly to alarms and emergency situations, coordinating with local law enforcement when necessary.
• Prepared detailed incident reports, documenting findings and actions taken during security events.

• Assisted teachers with classroom management and instructional activities to enhance student engagement.
• Supported individualized education plans by providing tailored assistance to students with diverse learning needs.
• Facilitated small group instruction, promoting collaborative learning and fostering peer-to-peer interactions.
• Utilized educational technology tools to reinforce lesson concepts and track student progress effectively.

Communicated effectively with customers through verbal and written interactions. Welcomed customers by name and maintained a respectful demeanor to foster rapport and build relationships. Applied problem-solving skills to address complex customer inquiries. Registered new customers and verified account information for accuracy. Explained HMO and PPO plan details, coverage options, and enrollment procedures to help customers make informed decisions. Accepted feedback from supervisors and peers to enhance skills and service quality

• Led and motivated a team to consistently meet productivity, quality, and operational goals.