Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Antionette Gillis

Antionette Gillis

Vineland,NJ

Summary

Dynamic professional with a proven track record at Wawa Food Markets, excelling in team leadership and cash handling. Known for fostering strong customer relationships and optimizing workflows, I bring a positive attitude and effective problem-solving skills to enhance operational efficiency and drive exceptional service outcomes.

Overview

30
30
years of professional experience

Work History

Shift Leader

Wawa Food Markets
06.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Business Owner

Antionette Gillis Carnival Treats and More
05.2018 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Support Specialist

Word Of Grace
09.2015 - 11.2020
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.

Certified Teacher Assistant

Tri County Daycare Program
09.1999 - 06.2001
  • Promoted a positive learning environment by establishing clear classroom expectations and maintaining consistent routines.
  • Collaborated with fellow teachers to develop interdisciplinary lesson plans, maximizing student engagement and understanding.
  • Monitored student progress through regular assessments, adjusting instructional strategies as needed for optimal results.
  • Managed classroom behavior effectively by implementing consistent consequences and reinforcing positive behaviors.

Childcare Provider

TriCounty Industries
09.1995 - 06.2000
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Education

Bachelor’s Behavioral Science Minor Sociology - Behavioral Sciences

Wilmington University
New Castle, DE
06.2016

High School Diploma - Business

Bridgeton High School
Bridgeton, NJ
06.1991

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving

Accomplishments

Theta Kappa (2017)

▪ Dean’s List (2013-2016)

▪ Honors Society(2013-2016)

▪ Volunteerism Award Ringing the Bell (2014-2017)

Timeline

Shift Leader

Wawa Food Markets
06.2023 - Current

Business Owner

Antionette Gillis Carnival Treats and More
05.2018 - Current

Support Specialist

Word Of Grace
09.2015 - 11.2020

Certified Teacher Assistant

Tri County Daycare Program
09.1999 - 06.2001

Childcare Provider

TriCounty Industries
09.1995 - 06.2000

Bachelor’s Behavioral Science Minor Sociology - Behavioral Sciences

Wilmington University

High School Diploma - Business

Bridgeton High School

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