ANTIONETTE VAN
Shreveport,LA
Summary
A multi-faceted, energetic and solution based leader highly skilled at motivating and building positive dynamics to build interpersonal relationships and accomplish aggressive team goals. Dedicated to an open, communicative culture where employees feel cared for and in turn empowered to contribute to company's success. With years of experience in Supply and Logistics, Sales, Customer Relations, Public Speaking, Engineering, Security, and Analytics, I am well equipped and prepared to manage a facility, regardless of the industry. In addition, my proven leadership skills in all of the above fields ensure my ability to effectively and efficiently manage staff from all different walks of life.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager on Duty
Club4Fitness
Shreveport, LA
09.2023 - Current
- Resolved customer complaints in a professional manner.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Responded to customer questions regarding products, prices and availability.
- Reviewed completed work to verify consistency, quality and conformance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consistently met monthly KPI's as a top membership salesperson.
- Prioritized humanizing day-to-day interactions with Club members and getting to know them on a personal level, ensuring all members feel seen and genuinely cared for.
- Worked closely with GM and AGMs to facilitate critical daily cleaning and maintenance, ensuring the facility stayed inspection ready. This has resulted in two passed inspections during my continued time with Club4 Shreveport.
Security Supervisor
S.A.F.E.
Baltimore, MD
10.2018 - 08.2023
- Advised NCAA, NFL and MLB security teams and conducted investigations of significant threats and loss or misappropriation of assets.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw teams of security officers and managed scheduling and performance evaluations.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
Sales Development Representative Student
Course Careers
Silver Spring, Maryland
12.2022 - 07.2023
- Completed an online, self paced Technology Sales intensive
- Read the following books: How To Win Friends and Influence People, Fanatical Prospecting and SPIN Selling
- Learned the basics of sales and business development to prepare myself for a Sales Development role
- Extensively studied Sales Terminology, Organizational Structure, Value Propositions, Ideal Customer Profile, Buyer Persona, Sales Cycles, Sales Cadence, Prospecting, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, Salesloft and ZoomInfo.
Full Stack Software Developer
UST Global
Silver Spring, MD
04.2022 - 04.2023
- Worked with development teams and product managers to ideate software solutions
- Designed client-side and server-side architecture
- Built the front end of applications through appealing visual designs
- Developed and managed well functioning databases and applications
- Wrote effective APIs
- Tested software to ensure responsiveness and efficiency
- Built features and applications with a mobile responsive design.
Sales & Marketing Consultant
Baltimore, MD
12.2020 - 02.2022
- Assessed and improved sales and marketing systems at local retail stores
- Conducted B2C sales out in the field via face-to-face interactions with potential and existing clients
- Maintained records of all sales leads and customer accounts
- Monitored industry competitors, new products, and market conditions to better understand clients' specific needs.
Supply & Logistics Manager
US Marine Corps
Fort Meade, MD
01.2020 - 08.2021
- Directed shipping and receiving for a wide range of products daily
- Kept corporate departments and customers updated on critical shipments
- Reviewed established business practices and improved processes to increase efficiencies and reduce expenses without compromising customer service levels
- Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with US Army regulations and DOD directives.
Signals Intelligence Data Analyst
US Marine Corps
Fort Meade, MD
08.2016 - 08.2021
- Attended required training sessions and seminars
- Operated surveillance radars, communication systems, and identification equipment
- Supervised the gathering, review, and dissemination of intelligence information from human sources, electronic sources, and counterintelligence
- Verified visitor security clearances and eligibility for access into SCIFs
- Produced multi-source intelligence reports and products for different agency customers.
Education
Multimedia Journalism and Multiplatform Production
Morgan State University
Baltimore, MDSkills
- JavaScript
- B2C Sales
- B2B Sales
- Retail Sales
- Relational Databases
- Microsoft Office Suite
- Customer Service
- Public Speaking
- Leadership
- Interpersonal
- Sales and Marketing
- Employee Engagement
- Staff Training and Development
- Scheduling Proficiency
- Technical Knowledge
- Business Development
- Data Analytics
- Strategic Planning
- Staff Management
- Inventory Control
- Operations Management
- Project Management
- Pipeline Management
- Lead Generation
- Client Relationship Management
- Market Research
- Salesforce
- Excellent Communication Skills
- Social Media Savvy
- Exceeds Sales Goals
- Verbal and Written Communication
- Persuasive Negotiations
- Media Relations
- Content Development
- Community Engagement
- Crisis Management
- Press Release Writing
- Speech Writing
- Creative Direction
- Brand Management
Accomplishments
- Meritoriously promoted from Private to Private First Class in the United States Marine Corps.
- Meritoriously promoted from Private First Class to Lance Corporal in the United States Marine Corps.
- Honored with the Molly Marine award by my graduating platoon for my exemplary service and friendship to others.
- Presidential Volunteer Service Award recipient.
- Miss Louisiana Junior Teen 2012
- Miss Caddo Parish Teen 2014
- Miss North Carolina 2018
- Miss Potomac 2022
- Miss Shreveport 2023
- Miss Caddo Parish 2024
- Business Owner and Lead Hairstylist & Makeup Artist at LouLuxe Beauty
- Aspiring NFL Cheerleader
Certification
- Google Cybersecurity Certification, August 2023
- Course Careers Sales Development Representative Certification, August 2023
- Licensed Zumba Instructor, October 2023
- Soon to be NASM Certified Personal Trainer and Nutritionist (Pending competition of CPR/AED and proctored exam)
Timeline
Manager on Duty
Club4Fitness
09.2023 - Current
Sales Development Representative Student
Course Careers
12.2022 - 07.2023
Full Stack Software Developer
UST Global
04.2022 - 04.2023
Sales & Marketing Consultant
12.2020 - 02.2022
Supply & Logistics Manager
US Marine Corps
01.2020 - 08.2021
Security Supervisor
S.A.F.E.
10.2018 - 08.2023
Signals Intelligence Data Analyst
US Marine Corps
08.2016 - 08.2021
Multimedia Journalism and Multiplatform Production
Morgan State University