Antiria Jenkins

Diagnose and resolve basic to intermediate technical problems according to established procedures; respond to customer inquiries and support requests via phone and email.

• Escalate complex issues to appropriate support teams when necessary.
• Compile and record findings of issues virtually remote to One Too by system to update.
• Utilize spreadsheets and database software to prepare weekly and monthly distribution reports; maintain technical orders in accordance with 00-5-1 policy.
• Participate in training to continuously improve technical knowledge and support skills, stay compliant by completing required technical certifications within specified timeframes.
• Abide by all remote work policies.
• Maintain technical orders in accordance with 00-5-1 policy.
• Abide by and enforce all cybersecurity policies and procedures to prevent data breaches.

• Developed and implemented religious programs to support service members' spiritual needs.
• Supported pastoral staff in providing spiritual guidance to the congregation through counseling sessions and group discussions.
• Developed strong relationships with diverse members of the congregation through active listening skills and empathetic pastoral care.
• Evaluated the effectiveness of religious programs by soliciting feedback from participants, making necessary adjustments based on their input and maintaining a focus on continuous improvement.
• Promoted a culture of continuous learning within the congregation by organizing relevant educational resources such as book clubs, guest speakers, or study groups on various topics related to religion or spirituality.
• Managed office and maintained records and files to offload administrative duties from chaplain.
• Prepared, coordinated and distributed information about yearly schedule of activities and classes.

• Evaluate security clearance information for issuance of security badges and coordinate termination of returned badges; ensure protection of vital multimillion dollar government assets.
• Conduct extensive searches for information that validates visitor requests for entry to secure facilities; provide screening to prevent unauthorized access to classified material and equipment.
• Support numerous organizations by providing contractors and vendors access to accomplish contracted work to maintain mission capabilities and prevent workforce shortfall and mission degradation.
• Monitored security systems regularly, identifying potential risks or areas requiring further investigation.
• Maintained compliance with industry standards through adherence to best practices for security administration and user access management.

• Develop and maintain a family outreach program and community partnerships.
• Collaborate with teachers, assistants, psychologists, and social workers to accommodate requirements of students with disabilities by developing lesson plans that include behavioral and self-awareness activities and assessments
• Established communication channels between families and school staff, fostering a supportive environment.
• Conducted home visits as needed to establish trust with families and provide necessary resources or support.
• Documented data and completed accurate updates to case records.
• Facilitated workshops and training sessions for parents, promoting educational resources and support networks.

• Performed in-depth research and analysis to reduce inventory error rates and address customer complaints; performed administrative office support functions to maintain cooperative working relationships with related functions and operating officials.
• Compiled statistical data, sorted and formatted data to develop data points to prepare recurring special reports to prevent inaccuracy problems.
• Entered data in multiple job specific automated databases and conducted extensive searches for information pertaining to complex and/or unusual supply transactions and patterns; initiated corrective actions where required.
• Fully engaged in policies, procedures, regulations concerning safety, quality, and security; attended meetings concerning inventory-related problems.
• Trained new team members on data entry protocols and system navigation.

• Analyzed workflow, planned, monitored, and conducted scheduling of customer orders based on material availability and machine capacity alleviating constraints during production runs.
• Utilized information management programs to prepare and submit forms of reference for loading inventory items in the Inventory Tracking System to prevent recurring problems with inventory accuracy.
• Trained lower-level inventory management personnel on how to plan and develop schedules for conducting inventories; enhanced company’s ability to determine future supply requirements in order to satisfy customer needs.
• Gained nearly five years’ experience with strengths in supervising inventory, assisting, managing, accounting, shipping and receiving.
• Identified potential risks, implementing mitigation plans to minimize impact on project timelines.