Benjamin Johnson
Mountainhome,ID
Summary
Detail-oriented Technical Order Manager with extensive experience in ensuring accuracy of technical manuals and troubleshooting issues. Proven ability to coordinate effectively with cross-functional teams to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Technical Order Manager
PKL Services
Mountain Home, ID
09.2018 - Current
- Ensured 1000+ aircraft technical manuals were up to date available for use.
- Updated paper manuals and manuals in software used to distribute and view the manuals.
- Assisted with troubleshooting problems with viewing manuals as well as problems with syncing tablets used to view the manuals.
- Coordinated with other agencies and commercial manufacturers to obtain manuals as required.
Information Technology Support Que Manager
DXC Technologies
Boise, ID
06.2017 - 09.2018
- Reviewed computer systems support tickets for accuracy.
- Analyzed qualifications of support staff on site and assigned ticket to correct team member based on support requirements.
- Contacted sites for elevated tickets to ensure timely support.
Software Support Team Member
Firehouse Software
Johnston, IA
01.2016 - 05.2017
- Provided technical support to users, resolving issues efficiently and enhancing user satisfaction.
- Collaborated with cross-functional teams to resolve customer issues.
- Remoted into user machines to diagnose and resolve customer problems.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ07-2020
Skills
- Root-cause analysis
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Analytical thinking
- Time management abilities
Timeline
Technical Order Manager
PKL Services
09.2018 - Current
Information Technology Support Que Manager
DXC Technologies
06.2017 - 09.2018
Software Support Team Member
Firehouse Software
01.2016 - 05.2017
Bachelor of Science - Information Technology
University of Phoenix