ANTIYAH HATCHER
Customer Support
Fort Worth,TX
Summary
Seasoned professional, with experience in Several fields such as Manufacturing, Collections, Culinary and even cosmetology. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
13
13
years of post-secondary education
Work History
Banquet Chef
Loews Hotels & Co
Fort Worth, TX
2019.08 - 2021.03
- Chopped vegetables, butchered meat and prepared sauces in advance to serve guests promptly and efficiently.
- Dated and rotated food containers, safely stored perishables and maintained sanitary work environment to maximize food safety.
- Recognized quality standards in vegetables, fish, dairy and meat products and selected and used freshest ingredients to prepare menu items.
- Disciplined and dedicated to meeting high-quality standards.
Customer Retention Specialist
DexYp
Grapevine, TX
2017.01 - 2019.06
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
- Minimized accounts receivable collections and reconciled customer billings and statements.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used skip tracing and other techniques to locate debtors.
- Achieved monthly goals of $500- $1M through effective use of salesforce and negotiation skills.
Pharmaceutical Packaging Technician
Alcon
Fort Worth, Texas
2014.07 - 2017.01
- Assembly Line
- Package companies eye care products for shipping
- Count Inventory and control Machine computer operations
- Reviewed orders by inspecting labeling, packaging and contents.
- Counted and recorded finished and rejected packaged items.
Office Assistant
University Admissions Office
Houston, TX
2012.08 - 2014.01
- Delivered clerical support by handling range of routine and special requirements.
- Edited documents to keep company materials free of grammar errors.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to the admissions database.
Education
High School Diploma -
Everman High School
Everman, TX 2008.08 - 2012.06
Completed 2 Years/Still Obtaining - Business Mgmt.
Texas Southern University
Houston, TX 2012.08 - Current
Skills
Shipping procedures
Organization and Time Management
Inbound and outbound calling
Quality assurance
Key holder experience
Money handling abilities
POS systems expert
CRM
Call center experience
Account Reconciliation
Sanitation guidelines
Food plating and presentation
45 WPM typing speed
Technical Support
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Banquet Chef
Loews Hotels & Co
2019.08 - 2021.03
Customer Retention Specialist
DexYp
2017.01 - 2019.06
Pharmaceutical Packaging Technician
Alcon
2014.07 - 2017.01
Completed 2 Years/Still Obtaining - Business Mgmt.
Texas Southern University
2012.08 - Current
Office Assistant
University Admissions Office
2012.08 - 2014.01
High School Diploma -
Everman High School
2008.08 - 2012.06