Antjuan Roberts
Oakland,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Trustworthy and dedicated Team Leader with 15 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Motivated cashier and stocker with 15 years of experience in resturaunt's. Accomplished various tasks daily, including cashier, stocking shelves with food etc and collecting payments with cash registers. Cheerful when assisting customers and coworkers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Cashier/Shift Leader
Everette's & Jones
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card and check transactions to complete customer purchases.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
Cashier/Team Leader
Everette's & Jones
04.2023 - Current
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Received and processed customer payments.
- Maintained stock to meet expected customer demand.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Amazon Delivery Driver Laudei
Amazon
01.2023 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Managed customer inquiries and complaints in polite and professional manner.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected load security and checked for damages.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Delivery Driver PVD
UPS
10.2022 - 01.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Successfully avoided time delivery delays by carefully planning best routes.
- Fostered positive working relationships with regular customers.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Delivered packages to customer doorsteps and business offices.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Bulk Loader
Coca Cola Company
05.2010 - 09.2013
- Stacked products according to appropriate stacking procedures.
- Unloaded products and emptied trays from incoming transports.
- Collaborated with immediate supervisor to minimize warehouse shrink and damage.
- Inspected and moved pallets to proper storage areas with pallet jacks and forklifts.
- Assisted in receiving, stocking and distribution of merchandise.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled pallets and crates for secure transportation of materials.
- Managed warehouse operations and verified proper shipment procedures.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained clean and clear work area by disposing of materials in proper areas or receptacles.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Strapped items down over protective padding to secure throughout transportation.
Cashier/Cook Shift Leader
Everette's & Jones
08.1996 - 08.2007
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Education
High School Diploma -
Fremont High School
Oakland, CA06.1995
Skills
- Checks Validation
- Product and Service Sales
- Safety Verifications
- Credit and Cash Transactions
- Process Transactions
- Cash Drawer Management
- Customer Seating
- Money Handling
- Customer Assistance
- Inventory Management
- Restocking
- Cash Counting Machine Operations
- Cooperative Attitude
- Hospitality and Accommodation
- Stocking and Replenishing
- Cash Management
- Refunds and Exchanges
- Billing and Payment Processing
- Receipt and Refund Issuance
- Customer Transactions
- Time Management Skills
- Training and Development
- Cash Register Systems
Timeline
Cashier/Shift Leader
Everette's & Jones
05.2023 - Current
Cashier/Team Leader
Everette's & Jones
04.2023 - Current
Amazon Delivery Driver Laudei
Amazon
01.2023 - 04.2023
Delivery Driver PVD
UPS
10.2022 - 01.2023
Bulk Loader
Coca Cola Company
05.2010 - 09.2013
Cashier/Cook Shift Leader
Everette's & Jones
08.1996 - 08.2007
High School Diploma -
Fremont High School