Antonio Panusis
Coto De Caza,CA
Summary
Hard working and adaptable professional with a proven track record at LEGO, aiming to excelled in customer service and satisfaction. Striving to create a safe and productive work environment for both the guests and the LEGO team. Has friendly disposition to enhance customer experience and increase Net Promoter Scores. Known for exceptional team collaboration, organization skills, keen attention to detail with a positive attitude, consistently eager and willing to learn, grow and help.
Overview
6
6
years of professional experience
Work History
Brick Associate
LEGO
05.2024 - Current
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and stocked new products in visually appealing ways and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or quarter.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created a positive impression of the store by listening to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales and promotions, payment policies, security standards and completed safety training monthly
- Volunteered or picked up extra shifts and hours during busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed opening, closing, truck and inventory procedures successfully in a time efficient way
- Assisted with online purchases and orders for customers to ensure they leave the store feeling helped, heard and satisfied
- Proficiently printed and maintained updated tags for merchandise
- Helped increase and/or maintain Net Promoter Scores
Car Wash Detailer
JLK Detailing
07.2022 - 03.2023
- Performed detailed cleaning of interior and exterior of vehicles, including windows and tires while maintaining a clean and orderly work area
- Assisted with other tasks, such as restocking, organizing inventory, and providing customer assistance
- Finished given tasked in a timely matter
- Identified process improvement opportunities to enhance operational effectiveness and improve team productivity
- Communicated well with diverse patrons/clients, to help build rapport and long-term relationships, and to achieve lasting, loyal clientele
Team Member
Project Pie
01.2019 - 05.2019
- Greeted and assisted customers with selecting menu items, taking orders, and answering questions
- Prepared food and product efficiently while maintaining quality of ingredients to ensure customer satisfaction
- Maintained the cleanliness of all work stations and areas while keeping supplies and ingredients fully stocked to ensure adequate availability
- Collaborated with team members to ensure all tasks were completed and shift transitions went smooth
- Resolved customer concerns and complaints in a courteous, professional manner
- Performed basic cleaning tasks such as sweeping, mopping, dusting and trash duties while adhering to all safety and security policies and procedures
- Responsible for safe and hygienic handling of food items by utilized proper techniques in food handling to reduce contamination
Education
No Degree - Graphic And Digital Design
Saddleback College
Mission Viejo, CAHigh School Diploma -
Ocean View
Rancho Santa Margarita, CA06-2018
Skills
- Customer Service
- Attention to detail
- Experience working on a team and solo
- Friendly disposition
- Basic math proficiency
- Ability to perform repetitive tasks
- Communicative
- Active Listener
- Constantly Eager to learn and grow
- Multi-tasking
- Adaptable
- Time efficient
- Open minded and non judgmental
- Loyal
- Hard working
- Observant
- Creative Problem Solver
- Positive attitude
- Easy to get along with
- Quick to learn new skills
- Training experience
- Good Telephone Etiquette
- Retail Floor Stocking, back room organizing and inventory
- Cash register and transaction experience
Timeline
Brick Associate
LEGO
05.2024 - Current
Car Wash Detailer
JLK Detailing
07.2022 - 03.2023
Team Member
Project Pie
01.2019 - 05.2019
No Degree - Graphic And Digital Design
Saddleback College
High School Diploma -
Ocean View