Nancy Cervantes

• Answered incoming telephone calls to provide store, products and services information.
• Helped customers find specific products such as bricks, pavers, natural stones, etc., answered questions, and offered product advice for customers' projects or homes.
• Maintained current store, product, and promotional knowledge to drive consistent sales.

• Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
• Designed cards and gift bags displays to make store experience interactive and engaging.
• Reorganized sales floor to promote sales, displaying high demand products in prime locations.
• Updated store planograms in collaboration with management.
• Displayed promotional material such as signs and banners.
• Created visual displays to showcase products in interactive and engaging way.
• Used company provided mobile technology to perform basic job functions.

• Created agendas and communication materials for team meetings.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Collaborated in development of budget procedures.
• Earned reputation for good attendance and hard work.

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• Introduced special hair treatments, scalp massage and styling tools to modernize and streamline services.
• Spearheaded manual and computerized scheduling, bookkeeping and inventory management procedures.
• Pre-booked future appointments to increase repeat business.
• Customized styles, services and products to suit client needs and maintain customer satisfaction.
• Monitored, tracked and recorded client satisfaction to maintain 100% positive ratings.
• Designed and recommended home hair care regimens and treatments to meet individual customer needs.
• Operated cash register and credit card machine to receive customer payments.
• Developed new hair styling techniques to increase satisfaction and return customers.