Audrey Ledesma
Lake Forest,CA
Summary
Reliable, top-notch associate with outstanding customer service skills and relationship-building strengths. Skilled in bilingual communication and problem-solving. I excel in teamwork and collaboration, significantly improving store efficiency. Dedicated to welcoming customers and providing comprehensive service. Can also work at a fast pace while multitasking, and loves to spread positive energy all around.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Sales Associate/Customer Service Specialist
Dicks Sporing Goods
01.2023 - Current
- Greets customers and helps with product questions, selections, and purchases.
- I have manager numbers for my department (Front End).
- Stock merchandise, clearly labeling items, and arranging according to guidelines.
- Sold protection plans and signed customers up for credit cards.
- Works extra hours to get in extra work for the store.
- Maintains the go-back bins clear.
- Maintains a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintains customer satisfaction by resolving issues promptly and professionally.
- Helps customers complete purchases, locate items, and join reward programs.
- Answers questions about store policies and addresses customer concerns.
Cashier/Certified Trainer/Drive-Thru Cashier/Kitchen
Raising Cane's Chicken Fingers
03.2022 - 05.2023
- Greeted customers entering store and responded to their needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise.
- Resolved customer complaints professionally, leading to improve customer relations.
- Collaborated with team members to maintain a clean, well-stocked store environment.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
No Degree - Radiology Technology
Orange Coast College
Costa Mesa, CA06.2028
No Degree - GED Courses
Irvine Valley College
Irvine, CAHigh School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.2023
Skills
- Customer Service Specialist
- Retail Sales
- Problem-Solving
- Teamwork and Collaboration
- Multitasker
- Bilingual
- Clean and Organized
- Reliable and Punctual
Certification
AVID Certification~Advancement Via Individual Determination
beginner nail tech
I am learning how to paint nail designs and start acrylic nail sets as a hobby of mine. I will be attending school to achieve my nail tech license soon!
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate/Customer Service Specialist
Dicks Sporing Goods
01.2023 - Current
Cashier/Certified Trainer/Drive-Thru Cashier/Kitchen
Raising Cane's Chicken Fingers
03.2022 - 05.2023
No Degree - Radiology Technology
Orange Coast College
No Degree - GED Courses
Irvine Valley College
High School Diploma -
Trabuco Hills High School
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