Brandon Whitehorn
Houston,TX
Summary
Dedicated and results-driven Sales Associate with a proven track record of excellence at Verizon, seeking to leverage a strong customer-centric approach and strategic sales acumen to contribute to a dynamic sales team. With a history of achieving top performance in territory, fostering collaborative environments, and consistently exceeding performance targets, I am committed to driving revenue growth and enhancing the customer experience.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Verizon
12.2019 - Current
- Achieved “Winners Circle” employee status, a recognition for the top performers in the company.
- Boosted customer satisfaction through effective merchandising and operational support.
- Resolved customer issues with empathy, resulting in a 10% increase in customer close rate.
- Collaborated with management to prioritize sales strategies, increasing the yearly gross margin by 5%.
- Supported other Verizon stores, fostering a collaborative team environment.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Developed strategy to combat increased competitive presence within territory.
- Delivered outstanding customer service, resulting in strong client retention and increased referrals.
- Exceeded sales goals by implementing innovative tactics to attract new customers while maintaining existing ones.
Dispatch
Kaiser Transport Inc
11.2018 - 11.2019
- Increased customer retention by 19% by cultivating strong customer relationships.
- Handled 4 phone lines, resolving customer inquiries and complaints within an average of 3 minutes.
- Coordinated the booking of open-deck and in-lane freight, generating profitable sales and exceeding company goals.
- Managed company communications efficiently via emails, phone calls, faxes, and other channels.
Lead Production Worker
Stainless Tanks & Equipment
09.2016 - 10.2018
- Reduced lost shipments by 42% by demonstrating meticulous inventory management.
- Handled heavy packages weighing over 100 pounds, contributing to a 22% reduction in unloading time.
- Operated heavy machinery, processing over 150 pallets per shift.
- Enhanced the inventory record system, preventing 82% of shipment and distribution delays.
- Prepared documents such as work orders, bills of lading, and shipping orders, streamlining material routing.
Laboratory Support Technician
Thermo Fisher Scientific
10.2014 - 07.2016
- Reduced unnecessary spending by optimizing lab inventory management.
- Logged and stored daily shipments of samples for analysis accurately, ensuring timely communication with clients and project leaders.
- Collaborated with project teams to meet project timelines and quality standards.
- Conducted quality checks and reviewed reports against source documents to ensure accuracy.
Education
Associate’s Degree - Business Administration And Management
Highland Community College
Freeport, IL12.2014
High School Diploma -
Auburn High School
Rockford, IL06.2010
Skills
- Strong skills in building professional relationships with a diverse client base
- Customer Service Specialist
- Negotiating and Closing skills
- Relationship management
- CRM
- Technology efficient
- Merchandising and Product display
- Sales and Up-selling
- Expert Communication skills
- Team collaboration
- Inventory management
- Document preparation expertise
- Quality assurance
Timeline
Retail Sales Associate
Verizon
12.2019 - Current
Dispatch
Kaiser Transport Inc
11.2018 - 11.2019
Lead Production Worker
Stainless Tanks & Equipment
09.2016 - 10.2018
Laboratory Support Technician
Thermo Fisher Scientific
10.2014 - 07.2016
Associate’s Degree - Business Administration And Management
Highland Community College
High School Diploma -
Auburn High School