Edwin Santiago
Sarasota,FL
Summary
Dynamic Product Specialist with a proven track record at Sarasota Ford, achieving top 5 in sales for 2023 and maintaining a perfect CSI score over 6 years. Demonstrates outstanding interpersonal skills and sales expertise, excelling in customer relations and team collaboration. Bilingual and adept at multitasking, consistently meets ambitious sales goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Product Specialist/Retail Sales Associate
Sarasota Ford
03.2018 - Current
- Provide exceptional customer service, in which I’ve accomplished to have 6 years consecutive of perfect CSI score
- Salesman of the month on November of 2022. Top 5 in Sales for the year of 2023.
- Grossed over $180,000 in 2022 and on track to hit that again this year.
- Accomplish sale goals set by management team every month.
- Build great relationships with my clients, make the sale process effortless, and efficient to getting them in their new vehicle in a timely manner.
- Able to handle customers with concerns in a professional and polite manner.
- Continually expanded knowledge of Ford product line and sales techniques
Logistics Coordinator/CNA/Transport Supervisor
Sarasota Memorial Hospital
01.2013 - 02.2018
- Top in hospital time for transporting patients in the hospital
- Demonstrated exceptional skills in communication with hospital staff and patients. While making sure patients arrived to destination in a timely and safe manner.
- Promoted to Transport Supervisor; which included leading the shift transport team and making sure everyone was accomplishing the jobs for the day
- Promoted to Logistic Supervisor; which I supervised the transport plus the environmental services team.
- Consisted of in a timely manner being sure once a patient was discharged, some was ready to clean immediately. While also making sure the transport team are receiving the jobs to transport patients thru out the hospital.
- CNA certified; in which consisted of helping Nurses and Doctors with the aide and care of patients. Taking vital signs and documenting everything we have done for the care of patient.
Sign Production Supervisor
Signs In One Day
04.2008 - 12.2012
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Resolved issues quickly to maintain productivity goals.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Cultivated professional working relationships with peers and supervisors.
Server
Applebee's Grill + Bar
08.2006 - 11.2008
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Physical Therapy Assistant
Keiser University
Fort Lauderdale, FLSkills
- Outstanding interpersonal skills
- Excellent positive attitude
- Sales expertise
- Team Player
- Bilingual
- Multitasking
- Quick Learner
Certification
Life Insurance License
CNA License
CPR certified
Languages
English
Full Professional
Spanish
Professional Working
Interests
Personal Development
Traveling
Sports
Family
Timeline
Product Specialist/Retail Sales Associate
Sarasota Ford
03.2018 - Current
Logistics Coordinator/CNA/Transport Supervisor
Sarasota Memorial Hospital
01.2013 - 02.2018
Sign Production Supervisor
Signs In One Day
04.2008 - 12.2012
Server
Applebee's Grill + Bar
08.2006 - 11.2008
No Degree - Physical Therapy Assistant
Keiser University
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