ANTOINAY KENNEDY
Amazon
Shreveport,LA
1
Certification
2
years of professional experience
Developed problem-solving and attention-to-detail skills through customer communication, complaint resolution, team collaboration, and maintaining accurate information to support patient engagement and healthcare operations.
Work History
Warehouse Worker
11 Months- Work collaboratively with team members to meet daily productivity and operational goals.
- Process and organize customer orders with accuracy and attention to detail.
- Follow established safety procedures and company policies.
- Manage multiple responsibilities in a fast-paced environment while meeting deadlines.
- Demonstrate reliability, teamwork, time management, and problem-solving skills.
Call Center Representative
1 Year 4 Months- Communicate professionally with customers to understand concerns and provide appropriate assistance.
- Address questions and complaints while maintaining a positive and respectful customer experience.
- Accurately document customer information and interactions.
- Maintain confidentiality when handling customer information.
- Communicate with team members and other departments to resolve customer concerns.
- Manage multiple customer interactions while maintaining accuracy and service standards.
Warehouse Associate
1 Year 2 Months- Maintained clean, organized, and safe work areas.
- Operated pallet jacks to transport materials and remove waste.
- Followed safety procedures and company standards.
- Worked independently and as part of a team to complete daily responsibilities.
Education
Associate Degree - Healthcare Management
- Relevant Coursework: Computer Concepts
- Public Speaking
- Business Statistics
- Human Resources Management
- Advanced Microsoft Excel
Skills
Patient/Customer Engagement
Complaint Resolution
Professional Communication
Employee Training
Team Collaboration
Problem Solving
Conflict Resolution
Organization
Time Management
Attention to Detail
Confidentiality
Customer Service
Operational Support
Data Accuracy
Leadership
Certification
CPR Certification — February 2024 – Present
Timeline
Warehouse Worker
Amazon
11.2025 - CurrentRead More
Call Center Representative
06.2025 - CurrentRead More
Warehouse Associate
ABM Industries Inc.
08.2024 - 10.2025Read More
Bossier Parish Community College
Associate Degree from Healthcare Management
Read More