ANDREA MAXWELL
Douglasville,USA
Summary
Dynamic customer service professional with over a decade of experience specializing in change management and scheduling to optimize workflow efficiency. Proven expertise in building rapport and fostering collaboration, complemented by a strong commitment to continuous professional development. A robust work ethic, adaptability, and exceptional interpersonal skills contribute to success in both independent and team-oriented environments. Prepared to embrace new challenges within the evolving healthcare landscape, leveraging a track record of rapidly acquiring new competencies to drive impactful results.
Overview
22
22
years of professional experience
Work History
AMSA
US Department of Veterans Affairs
USA
11.2015 - Current
- Manage 100+ daily appointments, ensuring VHA compliance and operational efficiency.
- Train staff in 25 care categories, enhancing service quality and efficiency.
- Communicate with healthcare teams, improving patient access to medical services.
- Analyze referral packages for accuracy, ensuring timely community care.
- Coordinated with multidisciplinary teams to streamline care processes, strengthen communication, and reduce wait times for services.
- Processed applications, ensuring policy compliance and efficient service delivery.
- Managed urgent cases, providing timely support, and optimizing workflows.
- Handled inquiries, offering clear guidance, and enhancing the applicant experience.
- Assigned appropriate codes to diagnoses and procedures using ICD-10 and CPT systems.
- Collaborated with healthcare professionals to clarify documentation for precise coding.
Eligibility Specialist
Maximus KanCare
Topeka, Kansas
10.2013 - 11.2015
- Reviewed documentation to ensure compliance with regulatory standards.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Analyzed financial information provided by applicants to verify income levels.
- Explained reasons behind application denials and recommended further action.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Researched case histories, court decisions, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
- Assessed potential fraud cases by conducting investigations into suspicious activities.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Leasing Consultant
Baron Properties
Denver, USA
09.2006 - 10.2013
- Guided prospective tenants through property tours, achieving a high conversion rate, and enhancing occupancy levels across multiple properties.
- Partnered with maintenance teams to address tenant concerns promptly, improving tenant satisfaction and retention rates.
- Implemented a digital leasing platform, streamlining application processes, and significantly reducing turnaround times for approvals.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Checked rental eligibility by following company's verification process.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
Bartender
Downtown Nightlife ENT
Denver, CO
02.2009 - 09.2013
- Maintained cleanliness and organization of bar area to enhance efficiency.
- Trained and mentored new bartenders on drink preparation and service standards.
- Developed innovative drink specials to attract customers and increase sales.
- Managed inventory levels, ensuring timely replenishment of supplies and ingredients.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Server, Barback & Bartender
Chili's Bar and Grill
Glendale, CO
05.2004 - 12.2009
- Provided exceptional customer service to enhance dining experience and foster repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area to meet health and safety standards.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Supported bartenders by restocking supplies and maintaining cleanliness throughout service areas.
- Assisted in inventory management, ensuring optimal stock levels of beverages and garnishes.
- Provided exceptional customer service in fast-paced bar environment.
- Crafted and served a diverse range of cocktails and beverages.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
Associate of Science -
Community College of Denver
Denver, CO05-2013
No Degree - Certified Mixologist
The Bartending College
Denver, CO11-2004
Skills
- Management
- Scheduling optimization
- Patient/customer engagement
- Workflow management
- Staff coordination
- Performance metrics
- Service excellence
- Time management
- Cash handling
- Care coordination
- Healthcare operations
- Medical record auditing
- Certified professional coder
- Patient data analysis
Timeline
AMSA
US Department of Veterans Affairs
11.2015 - Current
Eligibility Specialist
Maximus KanCare
10.2013 - 11.2015
Bartender
Downtown Nightlife ENT
02.2009 - 09.2013
Leasing Consultant
Baron Properties
09.2006 - 10.2013
Server, Barback & Bartender
Chili's Bar and Grill
05.2004 - 12.2009
Associate of Science -
Community College of Denver
No Degree - Certified Mixologist
The Bartending College