ANDREA MAXWELL
Houston
Summary
Highly motivated healthcare administrator with over a decade of experience, adept at utilizing change management and scheduling skills to drive patient care efficiency. Proficient in Cerner Millennium and VHA guidelines, ensuring compliance and operational excellence. Committed to fostering innovation and collaboration in healthcare settings while continuously pursuing professional growth and improvement. An employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
AMSA
US Department of Veterans Affairs
Remote
11.2015 - Current
- Coordinate patient care using VISTA, CPRS, and Cerner, achieving 90% efficiency.
- Manage 100+ daily appointments, ensuring VHA compliance, and operational efficiency.
- Train staff in 25 care categories, enhancing service quality, and efficiency.
- Communicate with healthcare teams, improving patient access to medical services.
- Analyze referral packages for accuracy, ensuring timely community care.
- Implemented patient care protocols that enhanced service delivery, leading to substantial improvements in veteran satisfaction scores.
- Analyzed veteran health data to identify trends, informing proactive health initiatives that resulted in improved patient outcomes.
- Coordinated with multidisciplinary teams to streamline care processes, strengthening communication, and reducing wait times for services.
- Developed a feedback system for veterans, enabling real-time insights that drove continuous improvements in program effectiveness.
- Fostered a supportive environment for staff and veterans, enhancing team morale and engagement through open communication and collaboration.
- Processed applications, ensuring policy compliance, and efficient service delivery.
- Managed urgent cases, providing timely support, and optimizing workflows.
- Utilized systems to maintain data integrity, supporting accurate decision-making.
- Handled inquiries, offering clear guidance, and enhancing the applicant experience.
- Conducted risk assessments, improving program integrity, and reducing discrepancies.
- Optimized application processing workflows, achieving quicker approvals, and enhancing overall service delivery for applicants.
- Reviewed patient records for accurate coding and compliance with regulations.
- Assigned appropriate codes to diagnoses and procedures using ICD-10 and CPT systems.
- Collaborated with healthcare professionals to clarify documentation for precise coding.
- Conducted regular audits of coded data to ensure accuracy and adherence to standards.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
ELIGIBILITY SPECIALIST
Maximus KanCare
Topeka
10.2013 - 11.2015
- Reviewed documentation to ensure compliance with regulatory standards.
- Coordinated with various departments to address eligibility inquiries.
- Provided training to new staff on eligibility procedures and policies.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Analyzed financial information provided by applicants to verify income levels.
- Explained reasons behind application denials and recommended further action.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Attended regular training sessions to stay up-to-date on new rules and regulations.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Researched case histories, court decisions, legal articles, statutes, codes, and other data pertinent to determination of eligibility.
- Assessed potential fraud cases by conducting investigations into suspicious activities.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
LEASING CONSULTANT
Baron Properties
Denver
09.2006 - 10.2013
- Guided prospective tenants through property tours, achieving a high conversion rate, and enhancing occupancy levels across multiple properties.
- Utilized market analysis to adjust leasing strategies, resulting in effective pricing models that attracted quality tenants.
- Partnered with maintenance teams to address tenant concerns promptly, improving tenant satisfaction and retention rates.
- Cultivated strong relationships with clients, fostering trust and rapport that led to repeat business and referrals.
- Implemented a digital leasing platform, streamlining application processes, and significantly reducing turnaround times for approvals.
- Analyzed tenant feedback to refine leasing processes, driving noticeable improvements in tenant satisfaction and retention.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Conducted background checks on applicants.
- Checked rental eligibility by following company's verification process.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Tracked leads using CRM software and followed up with interested parties.
COOK/CASHIER
Fast Food industries
Denver
09.2001 - 09.2006
- Prepared high-quality meals in a fast-paced environment, consistently meeting customer expectations and enhancing repeat business.
- Collaborated with team members to streamline kitchen operations, fostering a positive work environment and improving overall efficiency.
- Managed inventory and supply orders to minimize waste, achieving noticeable cost savings and ensuring timely meal preparation.
- Engaged with customers at the register, providing friendly service and creating a welcoming atmosphere that encouraged patron loyalty.
- Implemented new cooking techniques that improved meal presentation, resulting in enhanced customer satisfaction and positive feedback.
- Trained new staff in cooking and cash handling, ensuring consistent service quality and reducing onboarding time by enhancing team readiness.
- Denver, CO
Education
ASSOCIATE OF SCIENCE -
Community College of Denver
Denver, CO05.2013
Skills
- Cash handling
- Cook
- Management
- Healthcare IT
- scheduling optimization
- Patient engagement
- Workflow management
- Staff coordination
- Performance metrics
- Service excellence
- Application processing
- Change management
- Time management
- ICD-10 coding
- VISTA applications
- Care coordination
- Healthcare operations
- Medical record auditing
- Certified professional coder
- Patient data analysis
- Compliance management
Timeline
AMSA
US Department of Veterans Affairs
11.2015 - Current
ELIGIBILITY SPECIALIST
Maximus KanCare
10.2013 - 11.2015
LEASING CONSULTANT
Baron Properties
09.2006 - 10.2013
COOK/CASHIER
Fast Food industries
09.2001 - 09.2006
ASSOCIATE OF SCIENCE -
Community College of Denver