MELONIE ANAYA

• Managed multi-line phone system for 21 Chair Outpatient Dialysis outpatient clinic and pleasantly greeted patients.
• Coordinated patient scheduling, check-in and check-out for more than 7-8 Renal Physicians.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
• Transcribed phone messages and relayed to appropriate personnel.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Answered phone calls and messages for Dialysis Clinic-physician Renal medical facility, scheduling appointments, and handling patient inquiries.

• Maintained all Hemodialysis technician duties as previously listed in prior jobs
• Collaboration and Teamwork
• Scheduling Tests and Procedures, Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel
• Managed incoming calls and directed to appropriate department
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Supported patient admissions, discharges, and transfers to promote team productivity.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Maintained clean and safe environment to promote patient safety and comfort during Covid outbreak.
• Coordinated front office duties, including customer service, patient scheduling and insurance verification.
• Communicated with outside facilities for scheduling tests or surgeries for Renal patients.
• Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning
• Mail Distribution
• Documented patient information and care activities in electronic health record.
• Answered patient assistance calls, assessed needs, and offered qualified support.

Same responsibilities as previously listed at the Acoma Clinic

• Measured and recorded patients' pre-dialysis and post-dialysis vital statistics, including weight, temperature, blood pressure, pulse rate, and respiration rate
• Started and ended reverse osmosis water systems and completed water quality monitoring tests.
• Set up and operated dialysis machines for patients receiving treatment for kidney failure.
• Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
• Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
• Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
• Followed prescribed infection control protocols and wore personal protective equipment to minimize contamination risk
• Responded to dialysis-related emergency situations under nurse supervision.
• Performed dialysis access site cannulation and initiated dialysis treatment for 4-6 patients per Shift.
• Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses
• Disinfected dialysis station, equipment and chairs after completion of each patient treatment