Jessica Woodruff
Chillicothe,OH
Summary
Dynamic professional with a robust background in medical administration, skilled in patient scheduling, data entry, and issue resolution. Proven ability to work independently and adapt quickly to new challenges, ensuring efficient operations and exceptional customer service. Extensive experience in medical terminology and procedures, with a focus on delivering positive patient experiences.
Overview
14
14
years of professional experience
Work History
AMSA
VA Medical Center
Chillicothe, Ohio
06.2022 - Current
- Full-time employee, GS-6, works 40 hours a week.
- Completed day-to-day duties accurately and efficiently.
- Schedules appointments, interprets, and verifies provider orders and consultations.
- Consults, enters no-show information, monitors inpatient and outpatient appointments for areas of responsibility and preauthorization requirements for specific coverage, monitors consult timeframe compliance, and reviews records for accuracy and completion.
- Collects data for reporting and dissemination to various programs, and manages medical administrative functions.
- Corrects consultation transmission errors and incorrect provider assignments.
- Prepares medical center-level reports upon request from upper management, utilizes multiple software applications to obtain information required to complete reports, and assists in planning, reviewing, and reporting of data.
- Receives and accurately processes confidential documents in a timely manner, reviews documents and reports for completeness, enters pertinent information into an automated tracking system, and completes program reports in accordance with established procedures.
- Tracks all consults and referrals to ensure all details are resolved, and referrals occur without incident.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
LPN
Chillicothe Veterans Affairs Medical Center
Chillicothe, OH
01.2017 - 06.2022
- Full-time employee, GS-6, works 40 hours a week.
- GI Clinic Provation Superuser. Trained staff in the use of the new Provation system, recently installed for procedure use. Acts as a resource in assisting others in troubleshooting complications while using this program.
- Proficient in using our new teleprogram, VVC.
- Use of VVC during consults to communicate and educate patients on scheduled procedures.
- Assist in scheduling patients in the correct clinic, with the correct provider.
- Review medical records before scheduling patients to ensure that when the veteran comes in for the visit, everything and everyone is prepared for the appointment.
- Review schedules weekly to confirm accuracy and sufficient schedules.
- Improved patient health, wellness, and outcomes through proactive education on conditions and optimal lifestyle choices.
- I listened to patients' concerns, current symptoms, and medical histories to triage health issues.
- Helped internists with appointments and procedures by collecting information, completing assessments, and performing basic diagnostic tests.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery, and reducing compliance issues.
- Advocated for patient needs with an interdisciplinary team, and implemented outlined treatment plans.
- Transported and helped patients prior to, and following, procedures.
- Use aseptic techniques to sterilize endoscopes, forceps, snares, and other endoscopic tools and equipment.
- Adhered to operating and safety procedures during cleaning, disinfecting, and sterilizing endoscopes and dilation equipment.
- Ordered GI clinic supplies efficiently to maintain stock within desired levels, and meet expected patient loads.
- Prepared equipment, educational materials, and pharmaceutical supplies to expedite patient discharge processes.
- Set up and tear down procedure rooms in preparation for upcoming operations.
- Prepared collected specimens for cytological, microbiological, and pathological analysis.
- Supported physicians and nursing staff during procedures.
- Measured vital statistics, and applied monitoring equipment to prepare patients for procedures.
- Cared for patients undergoing endoscopy procedures, and transitioned from pre- to post-procedure care.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines.
LPN
Chillicothe Veterans Affairs Medical Center
Chillicothe, OH
11.2013 - 12.2016
- Full-time employee, GS-5/GS-6, worked 40 hours per week and occasionally an extra 8 hours
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Answered patient and family questions to educate on optimal treatment procedures.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Assisted physicians with examinations and patient scans during diagnostic processes.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Used sterile techniques to prepare patients for procedures.
- Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Worked with registered nurses to deliver comprehensive, high-quality care to all ranges of patients.
- Monitored infection control procedures to verify facility-wide health and safety.
- Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
LPN
Westmoreland Place
Chillicothe, OH
05.2011 - 10.2013
- Full-Time employee, worked 36 hours per week
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
- Managed patients' hygiene with comprehensive care for toileting, bathing and grooming needs.
Education
LPN - Nursing
Pickaway-Ross Career And Technology Center
Chillicothe, OH07.2010
Skills
- Consultation management
- Patient scheduling
- Electronic health records
- Vital statistics
- Maintaining quality assurance standards
- Patient care
- Reliable and trustworthy
- Work ethic
- Customer service
- Relationship building
- PPE use
- Critical thinking
- Colonoscopy and EGD procedures
- Patient education
- Team collaboration
- Medical reporting
- Effective communication
- Data entry
- Active listening
- Conflict resolution
- Decision-making
- Good Telephone Etiquette
- Was a Superuser for GI system Provation
Volunteer/Leadership Experience
- I have been involved with 4-H my whole life. I became a leader 2 years ago.
- In my 4-H leadership role I oversee the Clover buds (5-8 years old).
- I was a counselor at Girl Scout camp throughout high school. I became a leader after I graduated high school. I was a Camp leader for 5 years.
Accomplishments
- Received a Great Catch Award.
- Received several kudos in weekly meetings.
- Collaborated with Adena in getting a different system in communication when their faxing system was down.
- Have established relations with several community care staff to ensure care for veterans and no billing issues.
Timeline
AMSA
VA Medical Center
06.2022 - Current
LPN
Chillicothe Veterans Affairs Medical Center
01.2017 - 06.2022
LPN
Chillicothe Veterans Affairs Medical Center
11.2013 - 12.2016
LPN
Westmoreland Place
05.2011 - 10.2013
LPN - Nursing
Pickaway-Ross Career And Technology Center
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