Saige Porter
Chillicothe,OH
Summary
Shift Lead Manager at Hoogland Foods with experience in employee training and customer satisfaction. Managed cash handling and process improvements, enhancing workflow efficiency. Mentors team members and resolves complaints effectively, fostering a positive work environment and brand loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Hoogland Foods
04.2025 - Current
- Lead and supervise team members to ensure efficient daily operations.
- Trained and mentored new employees on operational best practices and company policies.
- Handle money accurately, including cash drawers, customer payments, and deposits.
- Provide excellent customer service and assist with customer concerns.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
- Exercised composure under pressure and in escalated customer service scenarios.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
Crew Member
Hoogland Foods
04.2023 - 04.2025
- Operated kitchen equipment to prepare and serve high-quality food.
- Ensured compliance with health and safety regulations during food preparation and service.
- Collaborated with team members to maintain a clean, organized workspace in a fast-paced environment.
- Worked front counter and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
High School Diploma -
Unioto Highschool
Chillicothe, OH05-2025
Skills
- Employee training
- Workplace safety
- Policy enforcement
- Cash handling
- Opening and closing procedures
- Punctual and reliable
- Payment processing
- Training and mentoring
Certification
- Microsoft Office Specialist - Associate [January, 2023]
Timeline
Shift Lead Manager
Hoogland Foods
04.2025 - Current
Crew Member
Hoogland Foods
04.2023 - 04.2025
High School Diploma -
Unioto Highschool