Simon Alward
Lenoir,NC
Summary
Dynamic Shift Lead Manager at Bos Family Entertainment with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team motivation and conflict resolution, I foster a supportive environment that boosts employee retention and performance. Committed to delivering high-quality service while ensuring compliance with safety standards.
Overview
1
1
year of professional experience
Work History
Shift Lead Manager
Bos Family Entertainment
02.2024 - Current
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Set overall vision and provided team leadership.
- Ensured consistent delivery of high-quality customer service by setting clear expectations and providing regular coaching.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Increased employee retention rates by creating a supportive work environment that encouraged professional development and career growth.
- Trained and mentored new employees to maximize team performance.
Education
GED - Business Communication
Homeshooled
Kissimmee, FL02.2024
Skills
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Motivation techniques
- Cash handling
- Energetic and enthusiastic
- Opening and closing procedures
- Punctual and reliable
- Accurate money handling
- Team development
- Training and mentoring
- Handling customer complaints
- Relationship building
- Staff motivation
- Staff training and onboarding
- Shift leadership
- Customer service
- Problem-solving
- Conflict resolution
- Worker training
- Active listening
Timeline
Shift Lead Manager
Bos Family Entertainment
02.2024 - Current
GED - Business Communication
Homeshooled
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