Tevin Hutcherson
Phenix City,AL
Summary
Proven leader at Walgreens, adept in strategy development and customer service, enhanced team performance by implementing effective training programs and leading by example. Excelled in maintaining high customer satisfaction, reducing wastage by optimizing inventory, and fostering a culture of safety and excellence. Skilled in critical thinking and interpersonal relations, significantly contributing to organizational success.
Overview
14
14
years of professional experience
Work History
Shift Lead Manager
Walgreens
11.2010 - 07.2024
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Set overall vision and provided team leadership.
- Developed staff training programs to improve skillsets and overall team performance.
- Evaluated team member performance regularly, identifying areas for improvement as well as recognizing exceptional contributions to the organization''s success.
Education
High School Diploma -
Sumter County High School
York, AL05.2010
Skills
- Team motivation
- Workplace Safety
- Employee Training
- Policy Enforcement
- Motivation Techniques
- Cash Handling
- Energetic and Enthusiastic
- Punctual and Reliable
- Opening and closing procedures
- Accurate money handling
- Team Development
- Delegating Work
- Training and mentoring
- Handling Customer Complaints
- Safety Compliance
- Mentoring and Coaching
- Interpersonal Skills
- Relationship Building
- Staff Motivation
- Decision-Making
- Quality Assurance
- Supply Ordering
- Staff Development
- Flexible Schedule
- Customer Service
- Problem-Solving
- Team Collaboration and Leadership
- Critical Thinking
- Performance Improvement
- Computer Skills
- Strategy Development
Timeline
Shift Lead Manager
Walgreens
11.2010 - 07.2024
High School Diploma -
Sumter County High School
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