Heather Naki
Kula,HI
Summary
Seeking a position that will allow me to continue to serve within the VA Pacific Island Healthcare Systems. With over 16 years of experience in the medical field and vast knowledge within the mental health and primary care department. I would like the opportunity to become the Telehealth Clinical Technician and display how my skills can be valuable to your department.
Overview
16
16
years of professional experience
Work History
AMSA
Veterans Affairs, Veterans Health Administration
Kahului, HI
02.2021 - Current
- Answer and retrieve all incoming calls, messages and assist Veteran's by scheduling, rescheduling, cancelling of appointments, or assisting veterans with general questions or needs using VistA Scheduler.
- Communication with patients to gather intake data and verify chart information using CPRS.
- Assisted patients in filling out pre-appointment paperwork.
- Using Vetlink to check in and out Face to Face patients.
- Assist veterans with medication refills and renewals through CPRS.
- Assisting providers and Veterans with scheduling group meetings and making VVC (VA Video Connect) appointment using Virtual care manager.
- Adhered to HIPAA requirements to safeguard patient confidentiality. (Records Liaison for Maui CBOC)
- Collect, Scan, and update health insurance information using ICB (Insurance capture buffer).
- Schedule veteran's using return to clinic orders for 9 providers which consist of mental health, primary care, and clinical pharmacist. I also assist in scheduling appointments for nursing clinics as requested.
- Keep tract and assist with Mental Health active and pending consults.
- Fax documents through Right Fax.
- Requesting Medical Records from all outside providers before patients appointments using ROI (request of information) form.
- Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedule's, and provider's preferences.
- Currently assisting with training of new AMSA.
- Keeping tract of 5 mental health providers schedules. Opening and closing their clinics if necessary.
- Assisting veteran's who are in a crisis situation and directing them to the mental health provider on duty.
Medical Assistant
Maui Medical Group
Wailuku, HI
08.2010 - 02.2021
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Prepared and Administered Vaccines.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Processing, getting approval, and scheduling consults.
- Assisting patients with Eye/ Ear Irrigations.
- Faxing, Scanning, and Making Copies of patient information along with documentation into their chart.
- Experience in working with different specialty providers throughout the clinic.
CNA
Nursefinders
Wailuku, HI
02.2006 - 08.2010
- I was previously a contract worker for the VA clinic Maui CBOC through Nursefinders.
- Assisted patients with check-in duties such as vital signs, exam room preparation, reviewed allergies, medications, document chief complaint in the program CPRS.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- I also did homecare while employed at Nursefinders which included the above along with,
- Assisting patients with activities of daily living, personal hygiene management, feeding and ambulation.
- Used mobility devices to transport patients.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Engaged with patient family and friends to provide courteous visit experience.
Education
Some College (No Degree) -
University of Hawaii Maui College
Kahului, HISome College (No Degree) - Medical Assisting
US Career Institute
ColoradoHigh School Diploma -
King Kekaulike High School
Pukalani, HI05.2005
Skills
- Friendly, positive attitude
- Customer service
- Analytical thinking
- Multitasking
- HIPAA compliance
- Medical terminology knowledge
- Calm and level-headed under duress
- Patient scheduling
- Certified in Basic Life Support (BLS)
- Certified Medical Assistant
Timeline
AMSA
Veterans Affairs, Veterans Health Administration
02.2021 - Current
Medical Assistant
Maui Medical Group
08.2010 - 02.2021
CNA
Nursefinders
02.2006 - 08.2010
Some College (No Degree) -
University of Hawaii Maui College
Some College (No Degree) - Medical Assisting
US Career Institute
High School Diploma -
King Kekaulike High School