Deidre Graham
Jackson,MS
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Patient-oriented Dental Assistant bringing over 10 years of experience in fast-paced dental practices. Highly skilled in preparing patients for examinations, assisting with chairside procedures and educating patients on oral hygiene and care. Focused on providing top quality customer service
Overview
19
19
years of professional experience
1
1
Certification
Work History
AMSA
G.V. Sonny Montgomery VA Medical Center 40 Hr/wk
12.2023 - Current
- Mailed patient appointment letters.
- Maintained and obtained medical records.
- Verified and updated clinical records.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
Patient Service Representative
Aspen Dental 40 Hrs/wk
03.2022 - 12.2023
- Reviewed and corrected claim errors to facilitate smooth processing.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Taught patients and families to use at-home medical equipment.
Office Manager
Aspen Dental 40hr/wk
08.2020 - 03.2022
- Coordinates daily dental assistant work assignments at the start of the shift and throughout the day as the need arises.
- Divides workload evenly between dental assistants.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Conducted staff performance evaluations to monitor progress and recommend professional development plan.
- Elevated customer satisfaction ratings by resolving client and case issues effectively.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Delivered performance reviews, recommending additional training or advancements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Coached new hires on company processes while managing employees to achieve maximum production.
Program Director/Lead Instructor
Delta Technical College 40hr/wk
07.2017 - 08.2020
- Managed program operations and provided strategic leadership for workers.
- Developed and managed budgets for academic and student affairs.
- Increased Dental program effectiveness by implementing strategic operational improvements.
- Established community relationships to promote Dental Assisting programs.
- Job Placement Coordinator
- Recruited and hired top-level employees with expertise in Dental program, adding depth and talent to highly skilled team.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Monitored program performance to identify areas for improvement.
- Oversaw staff schedules and assignments to handle programming demands.
- Trains and orients all new dental assistants in the accomplishment of tasks or projects. Maintains currents knowledge and answers questions from assistants on procedures, policies, and directives
Dental Assistant I
UMMC School Of Dentistry 40hr/wk
02.2005 - 07.2017
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient using proper infection control standards
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage flossing methods, brushing techniques.
- Assists dentist at chairside as anticipated or required in all phases of restorative, prosthodontic, endodontic, periodontic and oral surgery treatment of medically compromised patients with comprehensive dentistry.
- Maintains patient confidentiality per HIPPA with written and verbal information
- Oversees cleanliness and stocking of supplies in the dental operatories. Verifies supplies are rotated correctly to prevent stock from expiring.
Education
Bachelor of Health Administration - Health Administration
Belhaven
12.2010
Dental Certificate - Dental
Hinds Community College
Raymond, MS12.2005
High School Diploma -
Callaway High School
Jackson, MS05.2001
Skills
- Training and coaching
- Scheduling and calendar management
- Project Management
- Conflict resolution
- Complex Problem-Solving
- Staff Management
- Process Improvement
- Training and Mentoring
Certification
- DANB
- CPR certified by BLS
- Mississippi Radiology Permit
Timeline
AMSA
G.V. Sonny Montgomery VA Medical Center 40 Hr/wk
12.2023 - Current
Patient Service Representative
Aspen Dental 40 Hrs/wk
03.2022 - 12.2023
Office Manager
Aspen Dental 40hr/wk
08.2020 - 03.2022
Program Director/Lead Instructor
Delta Technical College 40hr/wk
07.2017 - 08.2020
Dental Assistant I
UMMC School Of Dentistry 40hr/wk
02.2005 - 07.2017
Bachelor of Health Administration - Health Administration
Belhaven
Dental Certificate - Dental
Hinds Community College
High School Diploma -
Callaway High School
- DANB
- CPR certified by BLS
- Mississippi Radiology Permit
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