ANTOINE BOWDEN
Macclenny
Summary
Results-driven Meter Specialist with extensive experience at JEA, excelling in data analysis and cross-department collaboration. Proven track record in resolving complex customer issues and enhancing service reliability. Skilled in stakeholder engagement and team leadership, fostering a culture of safety and compliance while ensuring accurate billing and transparent communications.
Overview
30
30
years of professional experience
Work History
Meter Specialist, Data Collection & Analysis
JEA
Jacksonville
06.2020 - Current
- Analyze meter data and service trends to support accurate billing and proactive customer communications.
- Coordinate with customer service, billing, and field operations to resolve complex customer and community concerns.
- Communicate operational priorities, safety updates, and performance metrics across departments.
- Lead safety briefings, field inspections, and training for new and existing employees.
- Investigate meter irregularities and billing discrepancies to ensure transparency and public trust.
- Develop work schedules and route plans using ITRON FCS to improve service reliability and efficiency.
Meter Specialist
JEA
Jacksonville
02.2011 - 06.2020
- Served as a primary field contact for customer inquiries regarding electric and water utility services.
- Communicated technical information to customers in a clear, professional, and accessible manner.
- Represented JEA as SHAPE Safety Representative, promoting safety awareness and compliance.
- Conducted field investigations, back-flow testing, and calibration to ensure service accuracy.
- Maintained detailed documentation supporting regulatory, billing, and customer service needs.
Meter Specialist Trainee
JEA
Jacksonville
11.2005 - 02.2011
- Supported meter installations, maintenance, and repairs for electric and water systems.
- Resolved field discrepancies and handled customer inquiries with professionalism.
- Maintained accurate service records using CAIR and CC&B systems.
- Participated in preventive maintenance and safety compliance programs.
Communications Chief
United States Marine Corps
Norfolk
01.1997 - 10.2004
- Led internal and external communications for operational units, including coordination with coalition and civilian partners.
- Developed and delivered communication strategies supporting mission objectives and stakeholder alignment.
- Trained and supervised 28 Marines in communications systems, safety protocols, and leadership.
- Managed over $250K in communications equipment while ensuring regulatory and security compliance.
- Served as a liaison between leadership, technical teams, and external stakeholders.
Assistant Outreach Coordinator
Restoration Outreach
Knoxville
08.1995 - 06.2000
- Supported community outreach initiatives to strengthen relationships with local organizations and businesses.
- Coordinated events, logistics, and communications to support engagement efforts.
- Maintained outreach records and assisted with partnership development.
Education
Communications, Leadership & Management
Columbia Southern University
Jacksonville, FL12.2025
High School Diploma -
Austin-East High School
Knoxville, TNUniversity of Phoenix
Jacksonville, FLMarine Corps Communications & Electronics School
Non-Commissioned Officers Leadership Course
Naval Safety & Environmental Training Center
Skills
- Internal and external communications
- Stakeholder engagement
- Issue resolution
- Utility operations and customer service
- Cross-department collaboration
- Safety and compliance communication
- Data analysis and reporting
- Team leadership and training
Certifications And Honors
- Interim Top Secret Security Clearance
- OSHA & Safety Compliance Certified
- Back-Flow Testing & Calibration
- Combat Action Ribbon
- Meritorious Unit Commendation
- Naval Unit Commendation
- Marine Corps Good Conduct Medal
- Marine Expeditionary Medal
- Letter of Commendation
Timeline
Meter Specialist, Data Collection & Analysis
JEA
06.2020 - Current
Meter Specialist
JEA
02.2011 - 06.2020
Meter Specialist Trainee
JEA
11.2005 - 02.2011
Communications Chief
United States Marine Corps
01.1997 - 10.2004
Assistant Outreach Coordinator
Restoration Outreach
08.1995 - 06.2000
Communications, Leadership & Management
Columbia Southern University
High School Diploma -
Austin-East High School
University of Phoenix
Marine Corps Communications & Electronics School
Non-Commissioned Officers Leadership Course
Naval Safety & Environmental Training Center