ANTOINE N. BOWDEN

• Analyze meter data, consumption trends, and service irregularities to support operational reliability and accurate billing.
• Investigated meter irregularities and infrastructure-related issues, preventing service disruptions and safeguarding customer trust.
• Support timely restoration of electric and water services by identifying root causes and coordinating corrective action.
• Coordinated with system operations, customer service, billing, and field teams to resolve service interruptions and address complex customer concerns.
• Developed optimized work schedules and route plans using ITRON FCS, enhancing operational efficiency and response time.
• Prepare operational documentation and reports to support regulatory, billing, and service quality requirements.
• Lead safety briefings, conduct field inspections, and reinforce compliance with established operational and safety standards.

• Conducted field investigations, back-flow testing, calibration, and service verification to ensure system accuracy and compliance.
• Represented field operations by resolving electric and water service inquiries, outages, and service concerns, enhancing customer satisfaction.
• Partnered with operations and maintenance teams to support preventive maintenance and reliability initiatives.
• Represented department as SHAPE Safety Representative, promoting safe work practices and regulatory adherence.
• Maintained accurate records in CAIR and CC&B systems, facilitating operational tracking and ensuring compliance documentation.

• Executed installation, maintenance, and repair of electric and water metering systems to ensure accurate measurement and service delivery.
• Contributed to preventive maintenance activities, enhancing system performance and reliability through routine checks and assessments.
• Recorded field activity to inform operational planning and optimize service scheduling.

• Supervised and trained 28 personnel in communications operations and equipment maintenance, enhancing mission-critical response capabilities.
• Managed over $250K in communications assets, ensuring operational readiness and compliance with safety and regulatory standards.
• Coordinated multi-unit operational activities in high-tempo, 24/7 environments, ensuring seamless communication and operational continuity.
• Developed operational procedures and contingency plans to ensure uninterrupted communications capability.
• Conducted performance evaluations and established training plans, implementing process improvements to elevate team effectiveness.

Coordinated logistics and operational planning for community outreach

initiatives to enhance community engagement.

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Maintained documentation and supported stakeholder engagement

activities to foster collaboration.

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Coordinated community outreach programs to raise awareness about local

resources.

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Developed partnerships with local organizations to enhance service

delivery efforts.

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Organized training sessions for volunteers on effective communication

strategies.