Karrie Ballard
Bellevue
Summary
Operations-focused professional with experience improving workflows, rebuilding underperforming teams, and optimizing operational processes. Proven ability to analyze performance data, identify inefficiencies, and implement solutions that increase productivity and service quality. Skilled in team leadership, training, process improvement, and operational reporting. Known for identifying weak points within organizations and implementing systems that drive measurable results..
Overview
8
8
years of professional experience
Work History
Bank Teller
First National Bank
2024.10 - 2025.09
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries and resolved issues promptly to enhance satisfaction.
- Maintained accurate cash drawers, balancing discrepancies to uphold financial integrity.
- Trained new tellers on operational procedures and customer service best practices, fostering team collaboration.
Administrator
Simple Processing Systems
2022.04 - 2024.10
- Developed and managed the company's online presence, enhancing visibility and engagement
- Analyzed and interpreted various reports to provide actionable insights for the team
- Accurately entered and organized data in Excel to calculate and track monthly residuals
- Coordinated and scheduled equipment deliveries and installations, ensuring timely and efficient operations
- Managed and organized lead information, maintaining comprehensive records in Excel for effective follow-up and analysis.
Owner and Sole Proprietor
Conex Consulting
2018.03 - 2021.07
- Revitalized underperforming call centers, leading them to profitability through strategic interventions.
- Executed comprehensive hiring, firing, and training processes for all staff, including management, to ensure a high-performing team.
- Redesigned workflow systems to improve efficiency and productivity within the call centers.
- Developed and implemented effective call scripts for agents, enhancing customer interactions and service quality.
- Oversaw and managed backend operations, ensuring seamless and efficient processes.
- Contracted call centers with suitable laboratory partners, optimizing collaboration and service delivery.
Education
Advance Esthetician - Skin Care
Raphael's School of Beauty
Brunswick, OH2023-06
Skin Care
Raphael's School of Beauty
Brunswick, OH2023-06
Skills
- Process Improvement & Operational Optimization
- Operations Management
- Workflow Design & Efficiency Optimization
- Team Leadership & Employee Development
- Operational Data Analysis & Reporting
- Customer Experience Strategy
- Strategic Problem Solving
- Vendor & Partner Coordination
Timeline
Bank Teller
First National Bank
2024.10 - 2025.09
Administrator
Simple Processing Systems
2022.04 - 2024.10
Owner and Sole Proprietor
Conex Consulting
2018.03 - 2021.07
Advance Esthetician - Skin Care
Raphael's School of Beauty
Skin Care
Raphael's School of Beauty