Monet Murray

Somerset,NJ

Summary

Results-driven Client Relationship Specialist with a proven ability to enhance business growth and operational excellence at Magyar Bank. Expert in financial software and strategic upselling, leading to significant improvements in client retention rates. Known for exceptional customer service, accurate transaction record maintenance, and strong numeracy skills while adhering to regulatory requirements. Committed to fostering long-term client partnerships that contribute to organizational success through effective communication and problem-solving.

Overview

years of professional experience

Work History

Bank Teller

Magyar Bank

North Brunswick, NJ

03.2024 - Current

Addressed account-related questions with top-notch customer service focus.
Ensured understanding of banking options tailored to individual needs.
Adhered strictly to security protocols and regulatory compliance guidelines.
Established dependable client bonds to instill confidence and promote ongoing transactions.

Spa Manager

Hand & Stone

Piscataway, NJ

12.2021 - 03.2024

Established enduring client partnerships leading to enhanced loyalty.
Directed training programs for spa staff to ensure adherence to company standards.
Partnered with senior management to design customer success strategies.
Facilitated administrative functions including budgeting, payroll processing, and financial reporting.

Financial Intern

Northwest Mutual

Princeton, NJ

05.2021 - 09.2021

Contributed to crafting individualized financial blueprints, aligning perfectly with clients' aspirations.
Executed customer onboarding strategies, ensuring uninterrupted transitions.
Evaluated financial data to discover opportunities for operational optimization.

Education

Bachelor of Science - Business Administration, Marketing

Rider University /Norm Brodsky College of Business

Lawrenceville, NJ

12-2025

Skills

Onboarding
Retention
Upselling strategies
Data optimization
Client satisfaction
Team leadership
Process improvement
Conflict resolution

Client relationships
Business growth
Exceptional service
Strategic initiatives
Financial Software
Data inputting
Detail-Oriented Cash Management

Awards

Employee of the Month - Hand & Stone Spa, 01/01/23, Recognized for outstanding customer service and leadership, contributing to a 15% increase in monthly revenue.
Top Performer in Customer Retention - Magyar Bank, 2024, Acknowledged for consistently achieving the highest customer satisfaction scores and increasing client retention by 20%.
Excellence in Client Onboarding - Northwest Mutual, 2021, Awarded for exceptional support in the client onboarding process, resulting in seamless transitions and high client satisfaction ratings.
Leadership Excellence Award - Hand & Stone Spa, 2022, Recognized for outstanding leadership and team performance, improving service consistency and client retention rates by 10%.

Timeline