Hi, I’m
Brittney Gorman
Dallas,US
Summary
With over four years of experience in customer-facing roles across financial and office settings, I bring a strong foundation in secure cash handling, daily balancing, and maintaining accurate records. I've also managed front-desk operations and multi-line phone systems, ensuring smooth daily workflow. I'm known for clear communication, attention to detail, and creating a welcoming, professional experience for every client.
Overview
3
years of professional experience
Work History
Citizens bankCenter, Texas
Bank Teller
10.2025 - Current
Job overview
- Managed high-volume cash handling with layered verification and secure controls
- Maintained precise daily balancing procedures and documented variances for audits
- Ensured traceable records and readiness for compliance reviews
- Processed customer transactions efficiently and accurately.
- Handled cash deposits, withdrawals, and check processing.
- Maintained compliance with banking regulations and procedures.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Massage EnvyLongview, TX
Front Desk Receptionist
06.2023 - 07.2025
Job overview
- Greeted clients and maintained a welcoming front desk
- Scheduled and confirmed appointments across channels
- Answered inquiries regarding services and memberships
- Processed payments and managed membership sales
- Coordinated with staff to optimize appointment flow
- Assisted clients in selecting services, providing information on treatments and promotions.
- Handled incoming calls, addressing inquiries and booking appointments efficiently.
- Processed payments and managed client records using scheduling software.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Academy Sports + OutdoorsLongview, TX
Sales Associate
01.2023 - 06.2023
Job overview
- Processed transactions efficiently, minimizing wait times for customers at checkout. Managed returns, exchanges and refunds in accordance with store policy. Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Longview High SchoolLongview, TX, US
High School
03.2021
Skills
Cash Handling
Account Management
Communication Skills
Sales Support
Problem Solving
Multitasking
Client Onboarding
Appointment Scheduling
Sales and Cross-selling
Upselling skills
Data entry efficiency
Transaction processing accuracy
Trustworthiness and integrity
Strong work ethic
Excellent time management skills
Approachable
Positive
Hospitality and accommodation
Timeline
Bank Teller
Citizens bank
10.2025 - Current
Front Desk Receptionist
Massage Envy
06.2023 - 07.2025
Sales Associate
Academy Sports + Outdoors
01.2023 - 06.2023
Longview High School
High School