Cesar Medina
Elizabeth,NJ
Summary
Versatile and goal-driven professional with a strong background in banking, sales, customer service, and event coordination. Experienced in handling high-volume client interactions, managing accurate financial transactions, and consistently meeting sales goals through effective communication and needs-based recommendations. Proven success in selling TD Bank products, including credit cards and loans, and recognized with a TD Bank WOW Star for exceptional service and performance. Demonstrated leadership through coaching youth athletes, training new staff, and managing fast-paced events. Bilingual in English and Spanish with a strong work ethic, reliability, and the ability to thrive in both team-oriented and customer-facing roles.
Overview
4
4
years of professional experience
Work History
Bank Teller
TD Bank
Roselle, New Jersey
10.2024 - Current
- Process customer transactions and assist with account openings while following all compliance procedures.
- Sell TD products including credit cards, personal loans, overdraft protection, and new accounts.
- Meet branch sales goals through needs-based conversations and product recommendations.
- Help customers with online banking, debit card issues, and account maintenance.
- Maintain accurate cash handling and follow security protocols.
- Earned a TD Bank WOW Star for strong sales and exceptional customer service.
Shift Float / Assistant Manager
Pump It Up
07.2022 - 03.2025
- Provide entertainment for private parties and other Pump it Up events.
- Help customers check in at the entrance.
- Consulted with Party Host to determine objectives and requirements for events.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Assisted with setting up decorations, food, and drinks.
- Trained new staff.
Baseball Coach
City Of Elizabeth Nj - City Hall
06.2023 - 09.2023
- Planned and directed game strategies.
- Coached players on specific position requirements such as pitching and catching.
- Modeled appropriate behavior on and off field.
- Developed profound sense of team belonging throughout season.
- Supervised activities and reacted accordingly to injuries and emergencies, communicating with proper medical staff in critical situations.
Floor Associate
Marshalls
11.2022 - 03.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
Sales Associate
Boost Mobile
07.2021 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Bachelor of Science - Finance
Kean University
Union, NJ05.2027
High School Diploma -
Elizabeth High School
Elizabeth, NJ06.2023
Skills
- Banking Transactions & Cash Handling
- Customer Service Excellence
- Cross-Selling & Needs-Based Sales
- Credit Card and Loan Product Sales
- Account Opening & Onboarding
- Fraud Prevention & Compliance Awareness
- Cash Drawer Balancing
- Digital Banking Support
- Verbal/Written Communication
- Event Sales & Coordination
- Inventory Control
- Problem solving and conflict resolution
- Strong Work Ethic
- Bilingual: English & Spanish
Accomplishments
TD Bank WOW Star Award for outstanding sales performance and customer service - FY 2025 Q2
Employee of the Month: October 2022, September 2023, December 2023
Trained and mentored over 10 new associates in event operations and customer service
Recognized for high customer satisfaction, strong work ethic, and consistent goal achievement across multiple roles
Employee of the Month: October 2022, September 2023, December 2023
Trained and mentored over 10 new associates in event operations and customer service
Recognized for high customer satisfaction, strong work ethic, and consistent goal achievement across multiple roles
Timeline
Bank Teller
TD Bank
10.2024 - Current
Baseball Coach
City Of Elizabeth Nj - City Hall
06.2023 - 09.2023
Floor Associate
Marshalls
11.2022 - 03.2023
Shift Float / Assistant Manager
Pump It Up
07.2022 - 03.2025
Sales Associate
Boost Mobile
07.2021 - 09.2021
Bachelor of Science - Finance
Kean University
High School Diploma -
Elizabeth High School