Antione Ford
Detroit,MI
Summary
Hardworking and dependable, with experience as both a training manager and delivery driver. I've led teams, trained new employees and helped improve how things get done at work. I'm also used to being on the road, making deliveries on time and giving great customer service. I work well with others, learn fast, and always try to get the job done right.
Overview
10
10
years of professional experience
Work History
Training Manager
Wingstop
Livonia, MI
11.2022 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Delivery Driver
Loyalist Rentals
Detroit, MI
05.2019 - Current
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Assisted warehouse personnel in packing orders when necessary.
- Contacted customers prior to delivery to coordinate delivery times.
- Utilized GPS and maps for efficient route planning.
- Transported and safely delivered items to prevent damage or loss.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Installed and secured tent frames, poles, and stakes.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Assisted in setting up tables, chairs, and lighting fixtures inside tents.
- Inspected tents for any damage or defects before installation.
Delivery Driver
Fitness Things
Livonia, MI
01.2015 - 01.2020
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
- Inspected vehicle and maintained gas, oil and water levels.
- Contacted customers prior to delivery to coordinate delivery times.
- Kept accurate logs of all deliveries and trips.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Utilized GPS and maps for efficient route planning.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Transported and safely delivered items to prevent damage or loss.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Reported delays and accidents to stations using telephones or two-way radios.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Ensured accurate completion of all paperwork associated with deliveries.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Gerald Ford Job Corps
Grand Rapids, MI06-2022
Skills
- Employee training
- Performance management
- Conflict resolution
- Customer service
- Team building
- Project management
- Leadership skills
- Excellent communication
- Order packing
- Inventory management
- Time management
- Stress management
- Documentation
- Multitasking and organization
- Heavy hauling
- Basic math skills
- Responsible driver
- Commercial driving
- Heavy lifting
References
References available upon request.
Timeline
Training Manager
Wingstop
11.2022 - Current
Delivery Driver
Loyalist Rentals
05.2019 - Current
Delivery Driver
Fitness Things
01.2015 - 01.2020
High School Diploma -
Gerald Ford Job Corps