ANTOINE FORD
Sayreville,NJ
Summary
NASM-certified personal trainer and customer care professional offering fitness assessments, individualized training plans, and practical coaching in strength, cardio, and mobility. Brings strong client communication, conflict resolution, and follow-through developed through years of service-focused work.
Overview
1
1
Certification
33
33
years of professional experience
Work History
International IT Customer Care Representative
United States Post Office
Edison, New Jersey
02.2018 - 04.2025
- Resolved delivery concerns by verifying addresses, optimizing routing details, and analyzing postage records to ensure timely shipments.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Contributed to team meetings to develop strategies that enhanced customer satisfaction levels.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Resolved issues related to international shipments in a timely manner.
- Provided support in coordinating international shipments and ensuring compliance with customs regulations.
- Assisted with the preparation of customs documentation for international shipments.
- Coordinated logistics issues by resolving challenges in shipping and handling processes. related to international shipments, including customs clearance, insurance and freight forwarding.
NASM Certified Personal Trainer
Robert Wood Johnson Fitness and Wellness Center
New Brunswick, New Jersey
11.2022 - Current
- Designed personalized training programs for Blink Fitness and Equinox members.
- Coached clients through safe strength, cardio, and mobility sessions.
- Conducted fitness assessments using NASM-style screening and movement evaluations.
- Demonstrated various exercises and stretches using correct form and technique.
- Held weekly meetings with clients to track progress and discuss any changes or modifications needed.
- Educated clients on proper nutrition, hydration, and lifestyle habits.
- Created a safe and positive atmosphere for clients to work out in.
- Ensured all equipment was clean and in good working order before use.
Mail Carrier
United States Post Office
Elizabeth, New Jersey
05.1993 - 02.2018
- Delivered letters, packages, and certified mail to homes and businesses.
- Delivered mail while consistently providing friendly customer service to enhance customer satisfaction.
- Sorted incoming mail and parcels for efficient delivery on United States Postal Service routes.
- Scanned mail pieces using postal tracking equipment for route updates.
- Loaded delivery vehicle with sorted mail and parcels before route departure.
- Inspected mail route conditions and reported delivery issues to supervisors.
- Verified address accuracy to ensure timely and correct package delivery.
- Ensured compliance with federal laws related to privacy protection.
- Operated a vehicle in accordance with safety regulations.
Education
Bachelor of Science - Information and Communication Technology
Kaplan University
Davenport, IA10-2026
Certificate of Technical Studies - Information Technology
PCAGE
Caldwell, NJ04-2015
Certified Personal Trainer Program -
National Academy of Sports Medicine (NASM)
02-2015
Bachelor of Science - Biology
Kean University
Union, NJ05-1991
Skills
- Client fitness evaluation
- Fitness Assessment
- Client strength assessment
- Knowledge of various fitness testing protocols
- Experience with body composition measurement techniques
- Workout Program Design
- Personalized training design
- Strength and endurance training
- Program adjustment
- Safe exercise execution
- Nutrition Guidance
- Basic understanding of nutrition principles
- Dietary advice
- Healthy eating promotion
- Nutrition and fitness alignment
- Customer support
- Technical support
- Client Communication
- Client motivation
- Exercise explanation
- Client rapport building
- Constructive feedback
- Lesson planning
Certification
Certified Personal Trainer (CPT) National Academy of Sports Medicine (NASM) 2026-06, Corrective Exercise Specialist National Academy of Sports Medicine) 2018-02, Women's Fitness Specialist National Academy of Sports Medicine) 2018-11
Hobbies
Fitness and strength training, Spartan Obstacles Races, Outdoor activities, Fishing,Bike riding,Traveling, Softball, bowling, Volunteering at the Shelter
Accomplishments
- Successfully completed NASM Certified Personal Trainer program.
- Consistently received positive feedback during practical assessments.
Awards
Special Achievement Award for superior performance, dependable service and dedication from the United States Postal Service
Trainings
The Gluteals and Their Link to Low-Back Pain (IDEA Health & Fitness Association) 2018-10
Timeline
NASM Certified Personal Trainer
Robert Wood Johnson Fitness and Wellness Center
11.2022 - Current
International IT Customer Care Representative
United States Post Office
02.2018 - 04.2025
Mail Carrier
United States Post Office
05.1993 - 02.2018
Bachelor of Science - Information and Communication Technology
Kaplan University
Certificate of Technical Studies - Information Technology
PCAGE
Certified Personal Trainer Program -
National Academy of Sports Medicine (NASM)
Bachelor of Science - Biology
Kean University