Antoine Gordon
Roanoke,VA
Summary
Analytical and focused professional with background in Dispute and Fraud Analysis. Brings experience in conducting thorough investigations, identifying fraudulent activities, resolving disputes efficiently, and ensuring compliance with regulations. Strengths include critical thinking, problem-solving abilities, data interpretation skills, and robust knowledge of fraud prevention strategies. Previous roles have leveraged these skills to improve operational processes, enhance customer satisfaction levels, and reduce incidences of fraud.
Overview
7
7
years of professional experience
Work History
Dispute and Fraud Analyst
Wells Fargo
Roanoke , VA
10.2019 - Current
- Conducted detailed investigations into potential cases of identity theft or credit card fraud.
- Identified and investigated fraudulent activities, discrepancies and suspicious transactions.
- Investigated chargebacks and other payment disputes in accordance with company policies and procedures.
- Assisted customers in resolving disputes through effective communication and negotiation techniques.
Claims Assistant Center Representative
Wells Fargo
Roanoke , VA
08.2018 - 10.2019
- Evaluated and authorized payments or denials following procedure.
- Evaluated claims utilizing multiple applications.
- Answered inquiries from customers regarding their individual claims status.
- Investigated and resolved discrepancies in claims data entries.
Customer Care Representative
Wells Fargo
Roanoke , VA
08.2017 - 08.2018
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Answered customer inquiries over the phone and via email.
- Resolved basic account-related issues for customers.
Education
High School Diploma -
Morrisville High School
Morrisville, PASkills
- Transaction monitoring
- Ethical standards
- Dispute resolution
- Fraud prevention
- Investigation techniques
- Research
- Fraud and anomaly analysis
- Procedure review
- Telephone and email etiquette
- Account information review
References
References available upon request.
Timeline
Dispute and Fraud Analyst
Wells Fargo
10.2019 - Current
Claims Assistant Center Representative
Wells Fargo
08.2018 - 10.2019
Customer Care Representative
Wells Fargo
08.2017 - 08.2018
High School Diploma -
Morrisville High School