Aryelis Adames Guzman
Winston-Salem,North Carolina
Summary
Dedicated with good communication, time management, and computer skills excellent track record of resolving issues. Database administration , Customer relations Documentation and control Scheduling , experience with Microsoft Word, teams, and multiple platforms Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals.
Overview
2026
2026
years of professional experience
Work History
Dispute and Fraud Analyst
Global Payments
- Identified fraudulent activities through meticulous analysis of transaction data and trends.
- Assisted clients with resolving disputes effectively, minimizing negative impact on their accounts and overall experience.
- Evaluated customer data to identify and prevent fraudulent activities.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Matched purchase orders with invoices and recorded necessary information.
Fraud Analyst
Global Payments
Winston-Salem, NC
05.2023 - Current
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Maintained up-to-date knowledge of regulations related to fraud prevention, ensuring compliance with relevant laws and guidelines.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
CLAIMS REPRESENTATIVE
Winston-Salem
05.2022 - 02.2023
- Used [4 to 6] different applications to enter information from customer calls and onsite service visits into the company's system
- Double-checked details with policyholders and asked for more information
- Reviewed insurance policy to determine coverage
- Escalate issues whit supervisor
- Transferring calls to the right department
- Attached information to claim file.
Education
Talent And Performance Management - Business
Forsyth Technical Community College
Winston-Salem, NCSkills
- Inbound And Outbound Calling
- Account Updating
- Multi-Line Phone Systems
- Spanish Speaking
- Call Transfers
- Data Analysis
- Dispute Resolution
- Verbal and written communication
- Transaction monitoring
- Telephone and email etiquette
- Activity monitoring
Languages
Spanish
Full Professional
Timeline
Fraud Analyst
Global Payments
05.2023 - Current
CLAIMS REPRESENTATIVE
05.2022 - 02.2023
Dispute and Fraud Analyst
Global Payments
Talent And Performance Management - Business
Forsyth Technical Community College