Antoine Howell
Graham,NC
Summary
Knowledgeable and dedicated customer service professional with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Self-motivated to maintain customer satisfaction and contribute to company success. Brings excellent organizational skills and experience for overcoming customer objections. Skilled in using computers and web-based applications to handle high volumes of workflow. Solid team player comfortable in competitive, fast-paced environments.
Overview
10
10
years of professional experience
Work History
Patient Quality Phone Interviewer
Viasource Solutions
Graham, NC
12.2020 - 04.2022
- Excellent communication and call control to increase quality customer service
- Obtained updated contact information from patients and verified data for accuracy
- Read script verbatim, typing 40+ words per minute to accurately record participants' answers
IT Clerk
US Census Bureau
Durham/Raleigh , NC
06.2020 - 12.2020
- Used ticketing system to manage and process over 50 customer calls per day
- Maintained composure in stressful situations to provide helpful and friendly customer service for Enumerators
- Provided quality clerical support through data entry, document management, and overseeing of operation of office equipment
Unarmed Security Officer
Securitas
Burlington , NC
04.2017 - 06.2020
- Responded quickly to incidents and assessed active situations for security and concerns
- Completed full building and grounds patrols every hour to spot and investigate concerns
Customer Service Representative
LabCorp
Durham, NC
02.2014 - 04.2017
- Maintained customer satisfaction by addressing customers' needs and concerns
- Assisted customers with setting appointments, order requests, and arranging merchandise pickup
- Responded to customer requests for products, services, and company information
Technical Support Advisor
Apple
Durham, NC
02.2012 - 02.2014
- Conducted follow-up calls with clients to verify optimal customer satisfaction through support and problem resolution
- Resolved escalated issues by conducting in-depth product and issue resolution research to address customer concerns
- Retained existing clients and developed new accounts by extending high-quality and efficient support services
Education
High School Diploma -
Durham School of Arts
Durham, NC06.2010
Skills
- Strong analytical and problem-solving skills
- Excellent communication skills -both listening and conversing
- Calm and professional under pressure
- Friendly phone manner and positive personality
- Computer proficiency
- Leadership
- Multitasking abilities and organizational skills
- Self-motivated
- Flexible work schedule
- Quick thinker
Timeline
Patient Quality Phone Interviewer
Viasource Solutions
12.2020 - 04.2022
IT Clerk
US Census Bureau
06.2020 - 12.2020
Unarmed Security Officer
Securitas
04.2017 - 06.2020
Customer Service Representative
LabCorp
02.2014 - 04.2017
Technical Support Advisor
Apple
02.2012 - 02.2014
High School Diploma -
Durham School of Arts
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