Overview
Work History
Timeline
Generic

KHALIM D. COOLEY SR.

Chicago,IL

Overview

19
19
years of professional experience

Work History

Bus Operator

PACE Suburban Bus
Plainfield, IL
01.2020 - 01.2024
  • Transported passengers safely and on schedule while following traffic and safety regulations.
  • Conducted daily pre-trip inspections and reported maintenance needs.
  • Maintained professionalism with diverse passengers, resolving issues calmly.
  • Accurately completed incident and accident reports as needed.

Customer Service Rep / Night Auditor

Thornton's LLC
Westmont, IL
01.2019 - 01.2020
  • Audited sales reports and corrected posting errors.
  • Balanced cash drawers and maintained inventory records.
  • Helped onboard and train new hires, boosting team performance.

Customer Sales Representative

Advantage Car Rental
Des Plaines, IL
01.2017 - 01.2019
  • Assisted customers with rental qualifications and prepared documentation.
  • Resolved customer issues quickly and maintained a high level of satisfaction.
  • Managed clerical tasks including scanning, filing, and customer records.

Sales & Customer Service Consultant

CarMax Superstore
Naperville, IL
01.2015 - 01.2017
  • Assisted customers with purchasing and financing vehicles.
  • Maintained consistent follow-up to ensure satisfaction and repeat business.
  • Processed online leads and maintained accurate client records.

Customer Service Representative

Progressive Insurance
Franklin Park, IL
01.2005 - 01.2008
  • Liaised between clients and claims department to manage vehicle damage claims.
  • Ensured records were accurate and followed up on repair status.
  • Performed daily administrative tasks to support team efficiency.

Timeline

Bus Operator

PACE Suburban Bus
01.2020 - 01.2024

Customer Service Rep / Night Auditor

Thornton's LLC
01.2019 - 01.2020

Customer Sales Representative

Advantage Car Rental
01.2017 - 01.2019

Sales & Customer Service Consultant

CarMax Superstore
01.2015 - 01.2017

Customer Service Representative

Progressive Insurance
01.2005 - 01.2008
KHALIM D. COOLEY SR.