Annazette Yao
Summary
Experienced transportation professional with over 6 years at MTA New York City Transit as a Bus Operator, delivering safe, reliable public transit service across NYC. Strong background in DOT compliance, vehicle safety inspections, emergency response, and operational coordination. Proven ability to support service continuity, enforce safety protocols, and lead by example. Seeking to leverage frontline transit experience into a Superintendent of Transportation role with MTA.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bus Operator
MTA New York City Transit
09.2018 - Current
- Operate MTA buses on scheduled routes in full compliance with transit regulations, safety policies, and MTA procedures.
- Conduct pre- and post-trip vehicle inspections and report mechanical or safety issues to maintenance personnel to ensure DOT and MTA compliance.
- Maintain accurate records of mileage, fuel use, incidents, and delays in line with MTA documentation requirements.
- Assist and manage the boarding of passengers, including individuals with disabilities, in adherence with ADA and MTA customer service standards.
- Effectively respond to on-road emergencies, service disruptions, and detours with timely communication and situational awareness.
- Collaborate with supervisors, dispatchers, and fellow operators to ensure route coverage, maintain schedules, and adapt to real-time service changes.
- Mentor and train new operators on safety standards, route procedures, and customer service expectations.
Education
Bachelor of Science - Human Services
Touro College
New York, NYSkills
- Transit Operations & Route Management
- Safety Compliance (DOT, ADA, MTA Policies)
- Emergency & Incident Response
- Vehicle Inspection & Reporting
- Team Collaboration & Operator Support
- Customer Service & Rider Assistance
- Recordkeeping & Log Management
- Public Service Communication
Certification
- Commercial Driver’s License (CDL) – Class B with Passenger and School Bus Endorsements (B-P-S)
- MTA Operator Certification & Annual Transit Safety Training
- DOT Compliance & Emergency Preparedness Training
Timeline
Bus Operator
MTA New York City Transit
09.2018 - Current
Bachelor of Science - Human Services
Touro College
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