Antron Norfleet
Jacksonville,FL
Summary
In summary, my previous job Jacksonville Transportation Authorities had a big layoff going on in the news, I was there for almost 3 years and was let go. So I'm looking forward to my next adventure I guess. Being a bus operator is all I've known for almost 3 years, so I'm looking forward to new opportunities for me. As well as being very appreciative if I am given a chance. Thank you.
Overview
3
3
years of professional experience
Work History
Bus Operator
Jacksonville Transportation Authority
Jacksonville, FL
10.2023 - 10.2026
- Operated Jacksonville Transportation Authority buses along assigned routes and schedules.
- Performed pre-trip and post-trip inspections on vehicles and safety equipment.
- Assisted passengers with boarding, seating, and accessibility needs.
- Collected fares and explained transit rules to riders.
- Relayed timely service updates to dispatch and supervisors to maintain operational efficiency.
- Monitored traffic, weather, and road conditions to adjust safe driving.
- Completed incident reports and documented service concerns for Jacksonville Transportation Authority.
- Provided courteous customer service to riders and resolved passenger questions.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Ensured safe and reliable transportation for passengers, adhering to all safety protocols.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
- Adhered to set schedules while operating buses safely along assigned routes.
- Reported any mechanical issues or passenger disturbances to supervisors immediately.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Answered customer inquiries regarding transit services, schedules, directions and transfers.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Assisted passengers with stowing and retrieval of various items, including luggage, briefcases, and wheelchairs.
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
- Inspected interior of bus after each trip for any lost items left behind by passengers.
- Collected and processed passenger fares accurately during each trip.
- Monitored traffic conditions along assigned routes and adjusted speed accordingly.
- Stayed up to date with local roads, traffic patterns and speed limits.
- Documented and reported incidents during shifts, including accidents, delays, and passenger complaints, to improve service quality.
- Planned efficient routes and adjusted plans using GPS software and local road knowledge.
- Kept bus orderly with strong control over passenger behaviors.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Announced stops clearly to help passengers disembark at correct locations.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Advised passengers to be seated and orderly while on vehicles.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
Education
Asa Philip Randolph
Jacksonville, FLSkills
- Fare collection
- Passenger assistance
- Situational awareness
- Public transit operations
- Bus inspections
- Pre-trip inspections
- Vehicle inspection
- Transit dispatch
- Route planning
- Adjusting routes
- GPS navigation
- GPS mapping
- Traffic law compliance
- Weather conditions adaptation
- Safe driving skills
- Defensive driving
- Safe driving practices
- Clean driving record
- Situational awareness
- Troubleshooting skills
- Preventive Maintenance
- Route navigation
- Technology-based navigation
- Customer service
- Effective communication skills
- Multitasking and organization
- Attention to detail
- Adaptable to change
- Navigation and road safety
- Elderly and disabled assistance
- Adaptable to change
- Attention to detail
- Elderly and disabled assistance
Timeline
Bus Operator
Jacksonville Transportation Authority
10.2023 - 10.2026
Asa Philip Randolph