Frederick Weldon-Bey
Alexandria,VA
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
26
26
years of professional experience
Work History
Bus Operator
WMATA
Washington , DC
07.1996 - 02.2022
- Operated buses safely across designated routes and schedules.
- Ensured passenger safety by following all traffic regulations and procedures.
- Conducted pre-trip inspections to verify vehicle readiness and safety compliance.
- Assisted passengers with boarding, disembarking, and inquiries during trips.
- Communicated effectively with dispatch regarding route changes or delays.
- Reported maintenance issues promptly to ensure timely vehicle repairs.
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Reported vehicle issues to dispatchers and company mechanics for immediate scheduling of repair work.
- Provided safe and reliable transportation for passengers to their destinations.
- Stopped buses at designated locations according to schedule and allowed sufficient time for loading and unloading passengers.
- Notified dispatch personnel whenever a scheduled stop is missed due to traffic congestion or other unforeseen circumstances.
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Adhered to set schedules while operating buses safely along assigned routes.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Observed local laws and regulations governing public transportation operations throughout shifts.
- Followed established protocols for dealing with disruptive passengers or other incidents aboard buses.
- Received and submitted passenger fares.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Adhered to strict time requirements for bus route scheduling and reported delays to dispatch.
Education
High School Diploma -
Anacostia High School
Washington, DC06-1987
Skills
- Safety compliance
- Customer service
- Time management
- Passenger assistance
- Communication skills
- Fare collection
- Vehicle inspection
- Traffic regulation
- Communication
- Friendly, positive attitude
- Dispatch coordination
- Flexible and adaptable
- Active listening
- Task prioritization
- Route adherence
References
References available upon request.
Timeline
Bus Operator
WMATA
07.1996 - 02.2022
High School Diploma -
Anacostia High School
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