Shantae King Rhyne

• Maintain optical service performance and identifies and resolve service issues.
• Conducts pre-trip vehicle inspections prior to departure from division.
• Demonstrates ability to manage multiple tasks while remaining adaptable and flexible.
• Analyzes and makes recommendations regarding schedule adherence and other operational needs or problems; reports discrepancies and/or unsafe conditions to appropriate personnel, and recommends and implements corrective action.
• Participated in ongoing training sessions to stay current on policy practices and regulatory updates.
• Handled emergency situations calmly and effectively by following established policy and procedure for passenger

safety and incidents.

• Conducted comprehensive pre-trip inspections to ensure vehicle safety and compliance with regulations.
• Exercises sound judgement and communicates effectively while working closely with Metro Integrated Command and Communications (MICC) with any operational or safety issues on the bus.
• Oversees and maintains the safe and scheduled operation of the Authority's transit vehicles within the jurisdictions, and ensures passenger loads are within designated parameters.
• Report accidents, vehicle damage, and passenger injuries, and complete incident reports and provide them to management.
• Implements and delivers effective leadership skills in relation to customer service, bus transportation service delivery and workforce productivity.

• Provides necessary input into reports of incidents in accordance with Metro Integrated Command and Communications (MICC) procedures.
• Utilized advanced problem-solving techniques to troubleshoot technical issues with the train's systems.
• Following procedures, using checklist, and actively participating in regular training..
• Utilize performance information to continually work to improve Metro Integrated Command and Communications (MICC) operations and make metrorail safer for metro employees and the traveling public.
• Provides a safe riding experience for passengers and employees while having knowledge of train operations in case of an emergency.
• Attends training that will prepare me in my role while promoting rail safety.
• Provide timely announcements throughout train operation in order to keep passengers informed.
• Followed strict schedules for arrivals and departures at stations along the route.
• Inspects track for defects such as broken rails and switched malfunctions.
• Dedicates time for safe train operation while managing communication with Metro Integrated Command and Communications (MICC) when there are safety issues occurring on the metrorail.