Kamessha Williams
Lomita,CA
Overview
28
28
years of professional experience
Work History
Bus Operator
LA Metro
10.2022 - 07.2025
- Conducted thorough pre-trip inspections to ensure vehicle readiness and compliance with safety regulations.
- Assisted elderly and disabled passengers with lift operations and seating, ensuring accessibility and comfort for all riders.
- Delivered professional customer service by resolving rider conflicts calmly and effectively, enhancing passenger satisfaction.
Caregiver / Transportation Support
In-Home Supportive Services
06.2012 - 05.2019
- Provided reliable transportation for clients to medical appointments and daily activities, ensuring punctuality and safety.
- Assisted clients with mobility needs, facilitating safe boarding and exiting of vehicles.
- Delivered compassionate support, maintaining a consistent and dependable schedule.
Bus Operator
Metro Transit Authority
04.2006 - 10.2010
- Ensured safe and efficient operation of large passenger vehicles in urban areas, conducting daily vehicle inspections and promptly reporting any mechanical issues to maintain operational integrity and public safety.
- Provided excellent customer service to all passengers, including accommodating the needs of ADA riders, contributing to an inclusive and supportive transit experience.
Customer Service Representative
Medicare Part B
06.2002 - 04.2006
- Managed over 60 daily inbound calls, offering assistance with claims, eligibility, and account issues while ensuring adherence to HIPAA regulations.
- Delivered precise and empathetic support to enhance customer satisfaction and uphold privacy standards.
Cashier & Sales Support
The Home Depot
05.1997 - 02.2001
- Provided exceptional customer service by effectively managing transactions and addressing product inquiries, ensuring a positive customer experience.
- Ensured accuracy in cash handling and point-of-sale operations, contributing to efficient and reliable checkout processes.
Education
High School Diploma - General Education
Washington Preparatory High School
Los AngelesSkills
Commercial Vehicle Operation
Route Navigation & Scheduling
ADA & Accessibility Assistance
Defensive Driving Techniques
Customer Service Excellence
Pre-Trip & Post-Trip Inspections
Conflict Resolution
DOT & Safety Compliance
Timeline
Bus Operator
LA Metro
10.2022 - 07.2025
Caregiver / Transportation Support
In-Home Supportive Services
06.2012 - 05.2019
Bus Operator
Metro Transit Authority
04.2006 - 10.2010
Customer Service Representative
Medicare Part B
06.2002 - 04.2006
Cashier & Sales Support
The Home Depot
05.1997 - 02.2001
High School Diploma - General Education
Washington Preparatory High School